VRHP Annual Conference and VRM Intel Live Combined! Gatlinburg Convention Center

Monday, 6 November 2017 6:00 PM - Wednesday, 8 November 2017 8:00 PM EST

234 Historic Nature Trail , Gatlinburg, TN, 37738, United States

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Monday, 6 November 2017 6:00 PM - Wednesday, 8 November 2017 8:00 PM EST

Gatlinburg Convention Center, 234 Historic Nature Trail , Gatlinburg, TN, 37738, United States.

VRHP Annual Conference + VRM Intel Live Combined!

November 6-8

Gatlinburg, Tennessee

Gatlinburg Convention Center

$399 Registration

vrhp.org and vrmintellive.com


4 Educational Tracks & 32 Sessions

Plus…The Rebuilding of a Destination, One Year After the Fire: Gatlinburg's Success Story


•Book of Excellence: True Growth—Simple insights on How to Live and Lead with Authenticity with best-selling author, Byrd Baggett

•The Rebuilding of a Destination with Gatlinburg Convention and Visitors Bureau CEO, Mark Adams

•The Real Truth of Working with OTAs - Unfiltered and Updated with Steve Milo 

•Best Practices in 2018 Housekeeping and Maintenance with Steve Craig

•Where the Vacation Rental Industry is Heading with CEOs, Doug Brindley, Tim Cafferty, Amy Gaster, Miller Hawkins, Jodi Refosco, and Clark Twiddy




•Round Table Discussions: Housekeeping, Maintenance and Operations

•Guest Service Training for Housekeeping Staff with Jodi Refosco

•Setting Up Piece Rates with Durk Johnson

•Creating and Managing Budgets and Financial Statements

•Linen Life Expectancy and Different Types of Linen (Show and Tell) 

•The Cost of Disengaged Employees with Sue Jones

•Building an In-House Laundry Facility with Joe Refosco

•Generating Income for Your Housekeeping Department with Steve Craig

•Sustainable Products and Green Certifications with Durk Johnson

•Housekeepers: Guardian of the Brand with Tim Cafferty

•Q&A: What is on your mind?

•Second Annual Housekeeping Survey Results and Q&A with New Executive Housekeeper of the Year



•Keys to Leadership and Management with Byrd Baggett

•Skipping Over the Pitfalls in Changing Property Management Software with Doug MacNaught

•Benchmark Reporting and Revenue Management with Amy Hinote

•Property Care Trends and Technology with Jeremy Gall 

•Facing the 800 lb. Gorillas with Alex Nigg

•Credit Card Processing, Travel Insurance and Smart Home Updates, Panel

•Finding New Revenue Streams, Panel

•Stronger Together: Leveraging Your Sphere of Influence with C.J. Stam and Tina Upson



•Managing an In-house Marketing Department with Katrina Murray

•Increasing Website Conversion Rates with Brandon Sauls

•The Universe of Digital Property Display with Suzi Cusack

•Lead Acquisition and Conversion with Matt Renner and Ryan Bailey

•Listing Site and OTA Independence with Amber Mayer

•Online Marketing Strategies with Peter Scott

•Email Marketing Workshop with Heather Weiermann

•2018 Marketing Strategies with Matt Bare


Amy Hinote


VRHP and VRM Intel Magazine are teaming up to bring vacation rental managers the latest housekeeping, maintenance, technology, marketing and management education designed to give VRMs the right info to succeed in 2018 and beyond.

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