Telephonic Skills Training
How to use your voice when you are on the phone
Your speaking voice while talking to people in person might be different when you speak to them over the telephone. The majority of people have both a phone and talking voice. This part of the training program will teach you how to use your voice efficiently to capture more clients and improve your performance.
How to use questions for information discovery
Asking questions is a process that you must go through to get the information you need from your clients. You can actually learn the right techniques for asking questions and you will be able talk about the facts you need. This skill will be taught by a hired expert. Participants will learn how to properly ask questions and engage with clients at a deeper level.
Use probing techniques to increase your sales or improve your phone conversation
There are five methods of probing. These are the methods that police officers and pro investigators use to question someone. This part of the training will help you find out their identity.
How to end a conversation correctly
It is the closing of a deal that will decide whether a conversation was started. Proper delivery is important even when you are closing a client conversation or a call with clients. This training module will help to make a positive impression on clients when you end a conversation. This module will help you to end a conversation in a professional and effective manner.
A telephone strategy that works everytime
A winning phone strategy can capture tons of clients every single time. This secret is used by professionals. This part of the training will discuss it.
Your clients should say YES to you
Are you having trouble getting clients to agree? Are you looking for help with controlling your phone conversations? Our skilled trainers will guide you in making more effective calls.
Establishing a rapport over the phone
Consultants and telemarketers have a difficult task: creating a relationship between clients in order to get them interested in the conversation. Our trainer will provide some useful information on how to establish a connection with others during this portion of the training. Participants will also be provided with illustrations and activities to help them connect with clients via the telephone.
Handling difficult calls
Handling difficult calls is one of the biggest challenges for phone operators. Different situations call for different skills. This module will assist telephone operators in handling these types of calls.
Phone-friendly words that work wonders
Participants will be taught the correct word structures to get better and more positive responses.
Positive structure and the call system for professional success
Participants will be guided on how to make a positive phone call in this section of the training module. This guide will show you how to have a positive conversation with your phone and create a happy vibe.
