Tantalus University - Insight for Customer Service Representatives (April 2019)

Wednesday, 3 April 2019 8:30 AM - Thursday, 4 April 2019 4:00 PM EST

1130, Situs Court, Raleigh, NC, 27606, United States

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Wednesday, 3 April 2019 8:30 AM - Thursday, 4 April 2019 4:00 PM EST

Tantalus Office, 1130, Raleigh, NC, 27606, United States.

 

Tantalus Invites You to Attend Tantalus University

 

Tantalus University™ is an immersive technical training experience designed to provide TUNet Users with detailed instruction in a small classroom setting. We are pleased to offer our Insight for Customer Service Representatives Course on April 3 - 4, 2019.

 

The Insight for Customer Service Representatives course is designed to help utility employees efficiently navigate TUNet Insight (our new user interface) and interact with the data being presented. Attendees will not only be instructed on the new user interface, but will also learn the inner workings of the metering, power quality and remote disconnect applications that reside in our residential and commercial meter offerings. The classes are designed to be hands-on and are held in a small classroom setting to both maximize their learning experience and foster collaboration between utilities.

 

 

 

Tantalus U - Insight for Customer Service Representatives Training Course

 April 3 - 4, 2019

 All sessions will take place Tantalus Systems, 1130 Situs Court, Suite 230, Raleigh, NC.

 

 

 

 

 

Course Highlights:

 ·         Comprehensive 2-day hands-on TUNet Insight for Customer Service Representative course (Wednesday & Thursday, 8:30 AM to 4:00 PM)

 ·         Course fee: $800/person which will include all course materials, printed participant's guide, and lunch/snacks daily

 ·         Students should bring their own laptops and/or tablets*

 ·         All training will be held at Tantalus Systems, 1130 Situs Court, Suite 230, Raleigh, NC

  * Students should bring their own laptops and/or tablets configured for remote access for your TUNet deployment. Contact Tantalus for more information on setting up this configuration prior to the course.

 

 

Course Outline*:

 

Day 1

 ·         Navigating and customizing TUNet Insight

 ·         Explanation of Key Performance Indicators

 ·         Using the Overview Map

 ·         Manipulating Search Results

 ·         Working with Meter Detail Pages

 

Day 2

 ·         Single Phase Meter Details

 ·         AMI Data including Residential Demand

 ·         Power Quality Data

 ·         Remote Disconnect Operations (including troubleshooting and best practices)

 ·         TRUPush configuration (scheduled messages and alarms)

 ·         Polyphase Meter Details

 ·         AMI Data including Current and Prior Period Peak

 ·         Meter Options and Configuration

 ·         Power Quality Data

 ·         TRUPush configuration (scheduled messages and alarms)

·         Non-TUNet Meter Details (Itron ERT)

 ·         AMI Data

 ·         Tampers and Alarms

 *Agenda subject to change

 

 

 

Other Tantalus University Courses Planned for 2019

 

·         TUNet Administrator, June 18 - 21, 2019, Warren RECC, 951 Fairview Ave., Bowling Green KY

 

·         Applications, July 9 - 12, 2019, Appalachian Electric Coop, 1109 Hill Drive, New Market, TN

 

·         Insight for CSR, August 14 - 15, 2019, Kandiyohi Power Coop, 8605 47th Street NE, Spicer, MN

 

·         TUNet Administrator, Sept 10 - 13, 2019, BrightRidge, 2600 Boones Creek Road, Johnson City, TN

 

 

 

REGISTRATIONS ARE LIMITED!

The class size for this session will be limited to maximize student/instructor interaction and hands-on learning opportunities. Prospective students who do not receive a registration will be added to a wait list for a future Tantalus U session.

 

 

HOTEL INFORMATION:

Tantalus has a corporate rate of $129 /nt. at the SpringHill Suites by Marriott Raleigh | Cary, located at 1128 Ledsome Ln, Cary, NC 27511.  The SpringHill Suites are approximatle 3 miles from Tantalus' office. 

Call the hotel directly, 919-977-7244, and ask for the Tantalus rate or use this registration link to book online.    

 

 

Contact Jacquie Hudson, jhudson@tantalus.com for any additional event details.

 

Cancellation policy

Please cancel by 27 March 2019.

Tantalus is a leading provider of enabling Smart Grid technology for Municipal and Cooperative Utilities in the U.S., Canada, and the Caribbean.

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