Tantalus Invites You to Attend Tantalus University
Tantalus University™ is an immersive technical training experience designed to provide TUNet users with detailed instruction in a small classroom setting. We are pleased to offer our Insight for Customer Service Representatives Course on April 22 & 23rd.
The Insight for Customer Service Representatives course is designed to help utility employees efficiently navigate TUNet Insight (our new user interface) and interact with the data being presented. Attendees will not only be instructed on the new user interface, but will also learn the inner workings of the metering, power quality and remote disconnect applications that reside in our residential and commercial meter offerings. The classes are designed to be hands-on and are held in a small classroom setting to both maximize their learning experience and foster collaboration between utilities.
Tantalus U - Insight for Customer Service Representatives Training Course
April 22 & 23, 2020
All sessions will take place at Riverside Public Utilities,
3750 University Avenue, Riverside, CA 92501 United States
Course Highlights:
· Comprehensive 2-day hands-on TUNet Insight for Customer Service Representative course (Thursday & Friday, 8:30 AM to 4:30 PM)
· Course fee: $800/person which will include all course materials, printed participant's guide, and lunch/snacks daily
· Students should bring their own laptops and/or tablets*
· All training will be held at Riverside Public Utilities, 3750 University Avenue, Riverside, CA 92501 United States
* Students should bring their own laptops and/or tablets configured for remote access for your TUNet deployment. Contact Tantalus for more information on setting up this configuration prior to the course.
Course Outline*:
Day 1
· Navigating and customizing TUNet Insight
· Explanation of Key Performance Indicators
· Using the Overview Map
· Manipulating Search Results
· Working with Meter Detail Pages
Day 2
· Single Phase Meter Details
· AMI Data including Residential Demand
· Power Quality Data
· Remote Disconnect Operations (including troubleshooting and best practices)
· TRUPush configuration (scheduled messages and alarms)
· Polyphase Meter Details
· AMI Data including Current and Prior Period Peak
· Meter Options and Configuration
· Power Quality Data
· TRUPush configuration (scheduled messages and alarms)
· Non-TUNet Meter Details (Itron ERT)
· AMI Data
· Tampers and Alarms
*Agenda subject to change
REGISTRATIONS ARE LIMITED!
The class size for this session will be limited to maximize student/instructor interaction and hands-on learning opportunities. Prospective students who do not receive a registration will be added to a wait list for a future Tantalus U session.
HOTEL INFORMATION: HOTEL: We have a group rate at the Marriott Riverside at the Convention Center located at 3400 Market Street Riverside, California 92501
Make your reservation here: https://www.marriott.com/event-reservations/reservation-link.mi?id=1581380065743&key=GRP&app=resvlink
