Supply Chain Management Training

Available in Sydney and Brisbane, Adelaide, Perth. Melbourne. Canberra. Geelong. Gold Coast. Parramatta. Australia Wide

Customer service is a key aspect that includes supply chain management. It is actually a large part of the support agent's primary work each day. It is also a source of frustration for many customers. Products can get lost or moved in an inconsistent manner, sometimes even for months. Customer support agents must maintain their cool in such situations and communicate effectively with warehouse teams to coordinate and create better delivery and production. This can lead to loss of customer loyalty, lower profit margins, and even the demoralization of entire teams. Professionals need to be able to manage the issues that arise from supply chain management and coordinate with customers as well as the teams. Our training course will cover topics like how delivery systems work, managing customer complaints, stress management, and task delegation. This will allow you to support your customers and mitigate the problems so that priorities can be moved elsewhere.

Because it is such a complex process, there can be a lot of issues. These problems can be addressed and improved with superior training. We intend to live up this standard by teaching participants effective communications and de-escalation, as well as other techniques that will allow them to coordinate with teams and earn the trust and loyalty of customers. We also offer the ability to create customised training sessions that address specific needs. We are happy to provide more information on our services.