Organisations must promote a culture of openness and transparency. Significant events (SEs) help individuals and organisations to learn and can be used to improve patient safety and service delivery. This informative session explains the SE process and how SEs can identify trends in organisations. Delegates will also learn why it is important that all staff are involved in SEs, they know how to raise them and, ultimately, how SEs can benefit an organisation.
· Understand and be able to use problem solving techniques effectively
· Understand why problem solving techniques are needed
· Be able to implement the 6 steps of root cause analysis
· Have an awareness of your practice culture in relation to shared learning and openness
· Have a clear understanding of significant event analysis
· Know how to evidence sustained improvement for CQC
