Instruction in Retail Customer Service Training
Smile!
When you work in any type of customer services, happiness in service is a critical quality. This applies to all industries. Your customers can tell if you don't want to provide excellent service. This can cause your shop to lose customers and reduce income. It is important to smile when you assist customers with their requests and needs. This will help you convince them that they are valued and are available for service. You can make your customers feel happier by smiling, even if you're providing customer support over the telephone. Even if they don't see you, your customers will always know when you are unhappy. Kent, for example, is the standing retailer who will be taking orders by phone. He can't afford not to smile or sound sad when someone calls. He can make the sale go more smoothly if he smiles and attempts to sound upbeat over the phone. Participants are shown how important it can be to smile.
Serve with Proactivity
Service is all about being proactive and willing to help. This is best illustrated by asking the customer how you can help them. Customer service is all about serving the customer's needs and wants. Good retail customer agent should always strive to provide the best customer service and be able to grant their requests. It may seem insignificant or tedious to do this extra work, but it could make a difference in providing excellent service and avoiding making mistakes that can cause damage to your store's reputation. For example, it is recommended to verify if the items being purchased are defective or incorrect. Another option is to check the stock area. It has happened to all of us. We will ask for an item that isn't on display and the customer support agents will tell you it is out-of-stock. Instead of checking the stock room for any remaining stock, they will say it is unavailable. If you can't leave your place, ask someone to look and report back to you. Although it might take a while for the customer to return, they will appreciate the fact that you tried to find the item. Unavailability can sometimes be a problem. Although it might seem like an honest and understandable answer would be "I don't really know", it shouldn't be the answer. Unless you finish it with "but, I can fetch someone who does." This will not help you achieve your goal of meeting the customer's needs. It is important to remember that you should always strive for excellence in customer service interactions.
Never judge
As a retail customer service agent, you should never judge customers or potential buyers on the basis of their appearances. Service is what you were made for, and it never discriminates. All people are welcome by retail customer service agents, regardless of their size or background. As a retail customer service agent, it is a sin to talk with customers about customers. This is the greatest sin in customer care. This customer will be curious to see what other customers think about them as soon as they go. The best and most sensitive service is your first priority. Customers and potential buyers should not be pushed aside violently. You don't want to make your store look like an elite company. No matter their appearance, treat every customer who comes into your store as the most important. Participants will be shown how to judge.
