Outline of Retail Customer Service Training (Attitude & Communication)
How to effectively use questions
You can use questions to help you identify options, make choices and gather information. Use the right questions at the right moment to manage outcomes and achieve better results. Professionals in high-ranking positions use these techniques.
How to disarm angry complaints
It should not be difficult to deal with difficult people and handle complaints. Learn how to disarm and remove emotions from arguments or complaints. You can help the customer communicate better and lessen stress. These techniques will give you a lot of great tools to help solve customer complaints.
Mirroring is a great way to build trust
Ever wonder how you can connect with others faster? Some people are naturally able to connect with others, while others need to learn the small things like small talk. You can make the first impressions easier by learning how to connect with others and using mirroring techniques to build trust.
How to read body language signals
Body Language has been a favourite subject. While there are many opinions about its utility, we offer the answers through an interactive and fun session. Find out what signals customers are sending to you.
Use powerful presentation techniques
Your presentation skills will help you increase sales and improve the image of your services or products. Participants will learn how to present effectively and create more value using presentation techniques.
Closing techniques
The best retailers know how to close a sale or a conversation effectively. Did you know that there are Psychological techniques to help you communicate your thoughts more efficiently? Learn how to make your voice more expressive and help you close the deal.
Telephonic skills
Telephones are an essential part of customer service and retail sales. As we discuss the importance and importance of good telephone manners, we develop the process, give an example script and respond directly to participants' needs.
Positive outlook is key
It is crucial to have a positive outlook on your job. You may notice that your outlook changes with the times. This session will give you a positive and motivational look at why your outlook and mindset are important for providing customer service and sales in retail.
Create a YES customer
Do you want your customers to say "yes" more often? You can teach your customers positive thinking techniques and they will be more likely to agree with you. They will also enjoy the interaction with you.
Handling complaints
This session covers handling a difficult customer or dealing with angry customers. However, there are also some tips and scripts that can be used to handle a complaint.
Motivation and Emotion
Find out why emotion and motivation are so powerful in creating positive experiences and controlling outcomes.
Solutions for Difficult People
Customer service and sales can be difficult in public. We offer a variety of solutions to keep everyone happy.
