Retail Customer Service Training

Tuesday, 26 September 2023 9:00 AM - 12:00 PM AWST

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Tuesday, 26 September 2023 9:00 AM - 12:00 PM AWST

Available in Sydney, Brisbane and Melbourne. Australia Wide

Many of the first images we have when it comes to retail can be negative. You might see a distracted employee or a customer shouting at the employee and asking for a manager. No matter what, it is important to maintain a professional attitude in retail. This course will help your retailer become more professional in their customer care.

The smiling, customer service agent with the most heart is the best retailer customer service agent. Customers should be treated as if they were customers when they walk into your store. These methods will help you train your team to be enthusiastic about their service, be proactive in providing service and treat everyone with the same quality service. This course is crucial in helping to train a team of customer support agents that can greet and serve customers well. This course is well suited for sessions on customer service, dedication, and retail business. Contact us to learn more about our training courses and other services.

Retail Training Results

How to effectively use questions

You can use questions to help you identify options, make choices and gather information. Use the right questions at the right moment to manage outcomes and achieve better results. Professionals in high-ranking positions use these techniques.

How to disarm angry complaints

It should not be difficult to deal with difficult people and handle complaints. Learn how to disarm and remove emotions from arguments or complaints. You can help the customer communicate better and lessen stress. These techniques will give you a lot of great tools to help solve customer complaints.

Mirroring is a great way to build trust

Ever wonder how you can connect with others faster? Some people are naturally able to connect with others, while others need to learn the small things like small talk. You can make the first impression easier by learning how to connect with others and using mirroring techniques to build trust.

Body language signals: How do you read?

Body Language is a popular topic. While there are many opinions about its utility, we offer the answers through an interactive and fun session. Find out what signals your customers send you.

Powerful presentation techniques

Your presentation skills will help you increase sales and improve the image of your products. Participants will learn how to present more effectively and increase value using presentation techniques.

Closing techniques

The best retailers know how to close a sale or a conversation effectively. There are psychological techniques that can help you communicate your final thoughts more effectively. Learn how to make your voice more powerful in closing.

Telephone skills

Telephones are an essential part of customer service and retail sales. As we discuss the importance and importance of good telephone manners, we develop the process, give an example script, and respond to participants' needs.

Positive outlook is key

It is crucial to have a positive outlook on your job. You may notice that your outlook changes with the times. This session will give you a positive and motivational look at why your outlook and mindset are important for providing customer service and sales in retail.

Create a YES customer

Do you want your customers to say "yes" more often? You can teach your customers positive thinking techniques and they will be more likely to agree with you. They will also enjoy the interaction with you.

Complaint Handling

This session covers how to handle a difficult customer or deal with angry customers. However, there are also some scripts and tips that can be used when dealing with complaints.

Motivation and Emotion

Find out why emotion and motivation are so powerful in creating positive experiences and controlling outcomes.

Solutions for Difficult People

Customer service and sales can be difficult in public. We offer a variety of solutions to keep everyone happy.

Specialized Retail Training Courses


Our courseware is customizable to fit your company's products, services, and teams. If the content you see above doesn't meet your requirements, or you have other training objectives, contact our editors to request sample material or customized modules. We have experience in many retail areas and can help you deliver in any retail environment. For more information, please call us.

Paramount Training & Development