Remote Consultation and Triage for Nurses and AHPs

Tuesday, 04 May 2021 9:00 AM - 4:00 PM [BST]

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Tuesday, 04 May 2021 9:00 AM - 4:00 PM [BST]

What is telephone triage?

How and where is it deployed.

Medico legal aspects of telephone triage

Correct documentation.

The use of established protocols.

Communication skills: techniques and conversation management.

Active listening.

Utilising communication and interview models.

Questioning styles.

Effective and efficient telephone triage call management.

The process of telephone assessment.

Clinical case scenarios for minor and major conditions.

Chronic disease management for long-term conditions and telephone triage

Independent prescribing and telephone triage

Correct referral to other agencies

Quality control

Clinical Governance

·         Develop competence in telephone triage skills

·         Understand how to categorise the urgency of the patients condition

·         Identify local and national resources that may be required to provide additional support during a call Identify patients who require health care advice and supply them with current evidence based information

Frankie Maclean