What is telephone triage?
How and where is it deployed.
Medico legal aspects of telephone triage
The use of established protocols.
Communication skills: techniques and conversation management.
Utilising communication and interview models.
Effective and efficient telephone triage call management.
The process of telephone assessment.
Clinical case scenarios for minor and major conditions.
Chronic disease management for long-term conditions and telephone triage
Independent prescribing and telephone triage
Correct referral to other agencies
· Develop competence in telephone triage skills
· Understand how to categorise the urgency of the patients condition
· Identify local and national resources that may be required to provide additional support during a call Identify patients who require health care advice and supply them with current evidence based information