As a webinar workshop, available in Sydney, Brisbane and Adelaide. All over Australia.
The receptionist handles all calls and business inquiries for the company. They should have the tools and solutions that they need to improve their performance and skills in dealing with customers over the phone or personal. The training includes mastering body language, emotions, perception, and even names, as well managing stress. You can also learn the skills needed to navigate the fast-growing world modern office technology.
These skills are highly sought-after in today's modern Office. This course will help you become a professional receptionist and teach you basic office management. As you complete each lesson, you will be able to become a competent receptionist for today's tech-driven workplaces.
Who should attend a Receptionist Skills Training Course
Receptionist Skills Training Course provides the training and skills to provide exceptional customer service. This course will make a great first impression. The course will provide students with the basics of staff management and support as well as soft skills to be receptionists.
Receptionist Learning Outcomes:
In seconds, you can build rapport and greet others
In just seconds, you will be able to use mirroring techniques to establish rapport with customers. You'll also learn how to adjust your approach to your first impression statements.
How to correctly screen calls
This training will show you how to efficiently screen calls to reduce time and save money.
The training teaches you how to communicate an powerful message to your company. This will help improve your company's image.
Making and receiving calls
Our trainers will review your company's current script and adapt the messages to the receptionist in order to make calls more efficiently.
Proffessional telephone skills
This training is intended to help receptionists stand out professionally in their telephone skills
Complaint handling/ disarming clients
A receptionist must be able to handle angry customers or disarm them. Five simple statements can help to diffuse tension in a situation.
Correctly collecting messages
This session will teach you how to efficiently collect messages via retention and note-taking.
Communication at work
This training will give you the skills and tips to be a expert communicator, reducing miscommunications.
Vocal use/word significance
It is crucial to know how to convey a message using words and tone. This training will show you how.
Responsibilities & duties
This training will give you information about the job duties and responsibilities of the receptionist.
Participate in safety training at work
The reception area is always the first to be contacted in an emergency. This type of situation requires you to learn the skills necessary.
Maintain and process workplace information
You will be given additional tools to help you improve your skills in organizing and delegating in the workplace during this discussion.
Customers will be impressed by your WOW service
By providing excellent customer service, you will be able to exceed the expectations of your customers.
To gain information, questions must be asked. This training will show you how to properly ask questions to have direct conversations.
Telephone tips to improve performance
A receptionist will have a telephone as a valuable tool in their arsenal. You will learn how to use it efficiently in this training.
Essential skills for reception
The training will still provide basic information about Receptionist.
Signs of body language
This training will teach you how to interpret body signals, which will help you better respond to customers face-to-face.
The Receptionist can be an important position in a company, but it can also cause stress. We will teach you how to manage angry and complaining customers and control your emotions. The training will include how to deal with difficult people and multitasking, as well as other essential aspects of a receptionist. This workshop or training is perfect for companies looking to hire a top-notch receptionist.
Each business is unique and every company has its own processes. We can tailor the content, delivery and modules of this session to fit your receptionist. To view samples and learn more about our training services, call us today.