Training is available Australia-wide, including Geelong and Parramatta.
Business relations rely on the telephone. These tools are increasingly being used, whether through mobile or special social media which allow you to speak with your voice. Like all communication media, phones have rules and laws that dictate what behaviors, mannerisms and habits are acceptable and unacceptable. The vast majority of these were designed to maintain a Phone Etiquette and encourage certain positive behaviors.
These attitudes and behaviors are accepted by most people, but it can create a gap in which some people may not have the experience of using a phone in a professional way. These behaviors can cause disruption to their clients' phones, more discomfort, and even loss of brand recognition due to a lack of etiquette.
Paramount Training and Development recognizes that for some employees, using a phone or similar device can seem more complicated than it is. It is our job as trainers to help employees overcome their shortcomings and be more reliable in their phone duties. Phone Etiquette Training is offered to assist individuals and groups in becoming more efficient with the phone.
Phone Etiquette can be a confusing and difficult task because it is dictated by many unwritten rules and regulations that are sometimes contradictory and often contradictory. Some find it difficult and complicated, while others are able to make it work. This is not an easy task, despite the challenges. Paramount Training and Development is aware of the diversity of employees and how they can be better at different things. For example, a person may be professionally qualified but have limited experience dealing with people. This Phone Etiquette Training Course may be the perfect fit for your employees and other people who are important to you and want to improve their skills and move up in the company.
For more information on customizing this session for your employees, please contact us.
