Online Training - Managing Difficult Conversations, June 22-26, 2020

Monday, June 22 2020 9:00 AM - Friday, June 26 2020 11:30 AM [EST]

9653 Fairfax Boulevard, Suite 203, Fairfax, VA, 22031, United States

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Regular PARTIAL APPROVAL - $450.00

If you purchased more than one ticket, please email the actual participant information (name, email address, and phone number) to or call 703.865.7261.

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Monday, June 22 2020 9:00 AM - Friday, June 26 2020 11:30 AM [EST]

NVMS Training Center, 9653 Fairfax Boulevard, Fairfax, VA, 22031, United States.

It is a fact of life that sometimes we need to have conversations we’d rather not. Whether delivering bad news, giving a negative performance evaluation, objecting to additional workload, presenting options during a crisis, or simply letting people know that the direction of a certain project is changing – communicating difficult topics can be an emotionally charged event. Understandably, many people would do anything to avoid the situation. Unfortunately, avoiding these topics does not make them go away. During this hands-on workshop, you will gain the confidence to recognize, plan, and manage these conversations by practicing the techniques discussed.


Course details:

Session 1: June 22, 9-11:30am, live via Zoom

Session 2: June 24, 9-11:30am, live via Zoom

Session 3: June 26, 9-11:30am, live via Zoom


Instructor: Nathalie Thompson and Izabela Solosi

Continuing Mediator Education (CME) credits: pending

Location: Online via Zoom


Instructor bios:

Nathalie Thompson, MA

Nathalie Thompson is a Virginia Supreme Court certified mentor mediator and professional facilitator specializing in mediation, conflict resolution leadership development, meeting facilitation and coaching. Nathalie is a member of the Restorative Justice (RJ) leadership team for Northern Virginia Mediation Service (NVMS) working to implement RJ in the Fairfax County, VA school and juvenile justice systems.  Her expertise includes conflict prevention and resolution, mediation, conflict coaching; restorative justice practices; building and restoring working relationships; building teams and enhancing teamwork; leadership and management development; career coaching.

Izabela Solosi, M.Ed., CPLP

Izabela Solosi is a trainer, facilitator and certified mediator. She works with a roster of over 30 experienced conflict resolution practitioners to provide clients with training and facilitation services. She has presented for a variety of audiences including professionals, adults with disabilities, foreign visitors, and is a recurring speaker at conferences such as the Federal Dispute Resolution (FDR) Conference, the Training Officers Consortium, Virginia Mediation Network (VMN), and the Department of Defense Alternative Dispute Resolution Day. Izabela is a certified Help Increase the Peace Program (HIPP) facilitator, a Total SDI trainer, and a Certified Professional in Learning and Performance (CPLP). She is a past VMN board member and leader of the Instructional Design Community of Practice, DC Chapter of the Association of Talent Development. Izabela holds a BA in Conflict Analysis and Resolution and an MEd. Curriculum and Instruction, both at George Mason University.

Cancellation policy

A fee equal to 30% of the registration cost of the course will apply for any changes to registration (cancellation, re-scheduling) made less than 10 calendar days in advance. This fee is non-refundable, non-transferable and cannot be applied to future classes.

Refunds may be processed in the following ways: credit to be used on a course of equal or lesser value within a year from being awarded or by check. Please allow 7-10 business days for processing.

Participants who register for the training but do not attend or cancel their registration less than 48 hours prior to the start of the training will be billed the full tuition cost of the training.

NVMS Conflict Resolution Center is a community dispute resolution center in Fairfax, Virginia affiliated with the School of Conflict Analysis and Resolution at George Mason University and a member of the Virginia Association for Community Conflict Resolution. The mission of NVMS is to equip the Northern Virginia community to constructively address conflict by providing: 1) Mediation, facilitation, and restorative practice services to resolve disagreements, 2) Training to develop skilled practitioners who deliver mediation, facilitation, and restorative practice services, and 3) Education for community members about alternative approaches to addressing conflict. For more information, please see our website at

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