Maggie Adams
President of EMT Financial Services, Inc.
Maggie Adams, President, EMS Financial Services, has over 25 years' experience in medical transport industry as a business owner & reimbursement consulting. With a practical approach and winning presentation style, she has worked with providers to help their billing & compliance efforts. Maggie is a graduate of the Wharton School, University of Pennsylvania.
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President of EMT Financial Services, Inc.
Michael Adelberg
Principal at Faegre Baker Daniels Consulting
Mike Adelberg leads the Healthcare Strategy Practice at Faegre Baker Daniels Consulting and leads the research agenda for the Medical Transportation Access Coalition (MTAC). He has 25 years progressive healthcare industry and health policy experience. Mike spent fifteen years at the Centers for Medicare and Medicaid Services (CMS), where he held a number of senior regulatory and policy making positions pertaining to Medicare, Medicaid and the Affordable Care Act. Mike gained private sector experience as vice president of product development and government affairs for the Universal American Corporation, a multi-state health insurer (subsequently acquired
by Wellcare) and co-led the health policy and research practice at BearingPoint (subsequently acquired by Deloitte). He has also led or
co-led health policy studies published in Health Affairs, The American Journal of Managed Care, and other academic journals. Mike's essays on NEMT have been published in Health Services Insights, Stat and The Health Affairs Blog. He's been quoted in the Washington Post, New York Times, Modern Healthcare, NPR, and other leading media.
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Principal at Faegre Baker Daniels Consulting
Jim Adkins
President & CEO of SouthStar Emergency Medical Services
Jim Adkins from Augusta Georgia began in EMS in September of 1969. He went on to obtain EMT and then Paramedic certifications, he is a charter member of NEMTA, he was a EMT-A certified instructor. He has many certifications and awards for his 50 years of service in EMS. He began his own ambulance service in 1976 and added alternative transport services by stretcher & wheelchair in 1980. His company has served in many venues from 911 primary and 911 secondary partner, to sole source county EMS provider, to a public/private 911 partnership. His company operates in multi-states and provides ground and air transport services.
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President & CEO of SouthStar Emergency Medical Services
Tracey Adkins
President and CEO of Information Security Advisory Services, LLC
Tracey Adkins is a Certified Information Security Manager and a Hi-Tnst Certified Professional. Tracey has served as the CIO and CISO for NEMT companies, medical practices, public education, and private companies. She is a Toastmaster and adjunct professor.
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President and CEO of Information Security Advisory Services, LLC
Gautam Aggarwal, MD
Medical Director for AZ Complete Health
Physician leader and Healthcare executive driving innovative strategies to improve quality of care, outcomes, satisfaction and value. An industry leader with experience in care delivery, technology, and industry bringing a balanced perspective.
About Gautam Aggarwal, MD
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Medical Director for AZ Complete Health
Jonathon Anthon
National Sales Director at RountingBox
Jonathon serves as the National Sales Director for RoutingBox, an NEMT software provider that specializes in software solutions to help you grow your business without limitations, including tools for scheduling, dispatching, routing, billing, customer portals, and passenger apps!
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National Sales Director at RountingBox
John Bell
Account Manager at Enterprise Fleet Management
John Bell has been managing fleets with Enterprise for over 11 years. He started his career in Tucson, AZ after graduating from the University of Arizona. He has managed fleets from 10 to over 1000+ vehicles and enjoys reducing headaches as much as costs. He lives in Phoenix now with his wife, Suzanne and his daughters Lily, 11 and Cecilia, 5.
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Account Manager at Enterprise Fleet Management
Howard F. Berkowitz
Managing Partner / Consultant of H&S Personal Car Services & Consulting
Howard is a professional Business Consultant, Entrepreneur and Transportation Expert. He has over 30 years of experience in the transportation industry from both the private as well as public sector. His background allows him to see things from different prospective than most in the industry. Throughout Howard's career, he has held several key positions which has given him a unique knowledge of the workings of the transportation industry. Strategic changes in positions were done based on the trends and needs in the ever-changing transportation industry. He has a strong focus on pinnacle services including, operational efficiency, development of transit plans, compliance policies for City, State and Federal Regulators as well as ADA eligibility determinations. All these aspects are essential in the NEMT industry. Prior to moving to Florida, he was Vice President of Operations and Planning for the MTA- New York City Transit. After relocating to Florida Howard started, owned and operated his own NEMT as well as a Limousine, Taxi and luxury sedan business. During that time, he sat on the board of the PBC Vehicle Task Force and was a board member of the Florida Limousine Association. Currently, he sits on the Certification Advisory Board of NEMTAC. Howard is extremely knowledgeable with regards to transportation apps and systems since he worked for startup company, Karhoo as well as Curb in the past. He has also consulted and developed successful blueprints for transportation within the healthcare network. Howard is an industry pacesetter that believes by increasing efficiency, enhancing quality, strengthening project results and promoting team spirit is the only way to complete in today's transportation industry.
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Managing Partner / Consultant of H&S Personal Car Services & Consulting
Scott Bogren
Executive Director of CTAA
Community Transportation Association of America Executive Director Scott Bogren has been working with, writing about and covering the community and public transportation industry for more than three decades. His experience with CTAA includes being Editor-in-Chief of Community Transportation magazine; crafting the Association's various legislative, policy and regulatory positions on Capitol Hill; and shaping CTAA's communications, training and leadership activities. He has been Executive Director at CTAA since 2016. A proud graduate of Indiana University’s Journalism program, Scott lives in Germantown, Md., with his wife Beth and their two children Riley and Ella. In his spare time he like sports, kayaking and reading.
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Executive Director of CTAA
Effie Carlson
EVP of Growth at LogistiCare
Effie Carlson serves as Executive Vice President of Growth for LogistiCare/Circulation. Prior to her appointment, she served as general manager and vice president of payer and government relations for Team Select Home Care, a home health care agency focused on the needs of Medicare and Medicaid members. In this role, she worked closely with individual states and the federal government to develop innovative home health programming, while overseeing regulatory and legislative changes.
Prior to joining Team Select Home Care, Ms. Carlson served as head of national provider network management at CareCentrix, a Connecticut-based home health provider with a national network of more than 8,000 locations. Her duties included working closely with provider networks across the country in home health, durable medical equipment, and infusion to address complexities surrounding post-acute care. Before that, she served as CEO of Best Management, a healthcare business consulting and management company she founded. She is based in Scottsdale, Arizona and received her Bachelors in Psychology from Arizona State University.
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EVP of Growth at LogistiCare
Dan Carver
Chief Operating Officer at Tennessee Carriers, Inc.
Current Chief Operating Officer of Tennessee Carriers, Inc. With 10 years NEMT experience, both directly managing and supervising all elements of NEMT Brokerage operations, including Call Center Operations, Network Oversight, Compliance, Claims Management, and NEMT Technology. Worked with many conventional and EMS providers in improving their NEMT services in Tennessee.
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Chief Operating Officer at Tennessee Carriers, Inc.
Jim Cermak
Director of Training & Customer Experience Champion at Driverge Vehicle Innovations
Jim Cermak, TransitWorks’ Director of Training, is a Certified Trainer for wheelchair securement and CTAA’s PASS program. Jim has trained hundreds throughout the country from hospitals, public transit, senior care and other industries. His engaging presentation style coupled with industry knowledge helps attendees understand their critical role in safety, satisfaction and loyalty.
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Director of Training & Customer Experience Champion at Driverge Vehicle Innovations
Matthew Daus
Partner and Chairman of Windels Marx Lane & Mittendorg, LLC and President of International Association of Transportation Regulators
Matthew W. Daus, Esq. currently serves as Transportation Technology Chair at the City University of New York’s (CUNY) Transportation Research Center of The City College of New York, where he conducts research, and continues to be extensively published as an expert on ground transportation regulation and technology. As a CUNY Distinguished Lecturer for the past 9 years, he taught courses on transportation history, policy, sustainability, for-hire regulation and technology. Mr. Daus also continues to serve for the past 10 years as President of the International Association of Transportation Regulators (IATR), a non-profit educational and advocacy peer group of government transportation regulators from around the world promoting best regulatory and innovative practice. Commissioner Daus is the longest serving Chairman of the New York City Taxi and Limousine Commission (TLC), serving for 8 ½ years. Prior to his tenure as Commissioner, Mr. Daus served in executive and other positions in NYC government for almost 20 years at several agencies including as General Counsel to the TLC and the NYC Community Development Agency, as Special Counsel to the TLC and NYC Trade Waste Commission, as a NYC Human Rights Prosecutor, and as Commissioner of the NYC Civil Service Commission. Mr. Daus is a partner and currently chairs the Transportation Practice Group at Windels Marx Lane & Mittendorf, LLP.
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Partner and Chairman of Windels Marx Lane & Mittendorg, LLC and President of International Association of Transportation Regulators
Christine Demarquoy
Head of Recruiting and Retention Strategy at Southeastrans, Inc.
Although a native of Georgia, Christine Demarquoy has a great deal of experience in US and global human resources functions. Currently serving as Head of Recruiting and Retention Strategy, Christine has led her company’s recruiting team and efforts as they have tripled in size, hiring over 1,500 new hires in two years.
Christine loves to give back to her industry teaching two courses at Kennesaw State University’s College of Continuing Education: SHRM CP/SCP Prep Course and Fundamentals of HR. In addition, Christine speaks about HR functions at events and conferences, most recently speaking at Disrupt Atlanta. Christine has also spoken at annual vendor conferences such as Paylocity and Clear Company.
Previously, Christine served as Director of Human Resources for two sister companies, managing all aspects of HR for both companies covering eight states, including California, and nine offices.
When Christine is not working, she loves to perform classical music and spend time with her family.
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Head of Recruiting and Retention Strategy at Southeastrans, Inc.
Travis Draney
Director of Marketing and Training at No-Lift NEMT
Travis Draney is the owner of Nonpareil Care and founder of "No-Life NEMT". Travis has over 8 years of experience in the durable medical equipment industry and over 9 years in the NEMT Industry. Travis has held positions as Operations Manager, General Manager, as well as Director of Marketing for two NEMT companies, providing services to not only Nevada but Arizona, California and Utah. Travis' responsibilities include marketing, business development, risk management, training, process improvement, as well as being directly involved and overseeing the day to day operations. Travis has overseen more than 200,000 wheelchair and gurney transports. Travis understands the challenges transport providers face, especially relating to training, equipment and overall safety for passengers and providers. Travis has developed 3 great knowledge of process improvement, business development and risk management. Travis is passionate about improving the NEMT Industry. With his passion and expertise, Travis has identified new products and procedures which eliminate unnecessary costs, risks, and inconveniences involved in non-emergency medical transport.
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Director of Marketing and Training at No-Lift NEMT
Myron Hammes
Managing Partner of Schedule Viewer
Myron is the Managing Partner of Schedule Viewer, LLC, the developer of MediRoutes. The mission of Schedule Viewer is to produce Industry-leading, affordable and easy to use software for the Non-Emergency Medical Transportation (NEMT) market. Using the latest technology coupled with customer driven innovation and excellent support, our goal is to empower our customers: transportation providers and brokers, to be profitable growing businesses giving excellent service to their patrons, the riding public.
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Managing Partner of Schedule Viewer
Pratik Jagad
VP of Product Managment for WellRyde
Pratik has over 20 years of experience in transportation and logistics space. He leads the product management initiatives at nuVizz to envision and build out customer centric capabilities of the Logistics and Human Transportation Cloud. Prior to nuVizz, Pratik worked in the product management function at leading technology firms in Atlanta - Manhattan Associates and AirWatch.
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VP of Product Managment for WellRyde
G. Christopher Kelly
Attorney at Page, Wolfberg & Wirth
G. Christopher Kelly, attorney- Page, Wolfberg & Wirth. Chris is an attorney who focuses on the ambulance industry. He writes regularly for EMS World and sits on the magazine’s editorial advisory board. He has co-authored two books on HIPAA for EMS and ambulance services and has been an adjunct professor for Virginia College, teaching Legal Aspects of Healthcare Administration and Health Law and Ethics. Chris has represented many ambulance services in Medicare audits and formal investigations, State licensing issues, contracting issues, overpayment appeals and numerous other EMS related issues, winning several cases that have had major impact on ambulance reimbursement in the U.S. Chris represents clients in many states across the country and is a frequent contributor to various EMS publications and a frequent lecturer at State and National EMS meetings and conferences.
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Attorney at Page, Wolfberg & Wirth
Ryan Kelly
CEO of Openforce
Ryan Kelly is a former practicing attorney with deep roots in the transportation sector, having served as legal counsel and board member of the Arizona Trucking Association, served on the Transportation Lawyers Association and the Association for Transportation Law, Logistics and Policy.
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CEO of Openforce
Alexandra King
CTAA's Health Care and Transportation Associate
Alex comes from a background in public health, and has a passion for helping communities identify and address social determinants of health, especially through transportation. At the Community Transportation Association of America, Alex supports the organization’s human-centered design work through a variety of technical assistance projects including the National Center for Mobility Management. Alex also researches trends and developments within health care access and transportation. Her work focuses on non-emergency medical transportation, transportation’s role as a social determinant of health, and the public’s access to health care through analysis of public health coverage through state and federal health and transportation policies. Across her projects, Alex works to provide strategies and products that help build capacity among mobility management and transportation practitioners from around the country.
Before joining CTAA, she assisted states in understanding and implementing best practices in heath policy at the National Academy of State Health Policy. In this position, she participated in a range of projects dedicated to supporting state’s efforts in financing, providing and improving coverage and care through publicly subsidized health programs.
Alex received her bachelor’s degree in public health and international studies from American University.
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CTAA's Health Care and Transportation Associate
Mindi Knebel
CEO of Kaizen Health
Mindi Knebel is the founder & CEO of Kaizen Health and its Chair of Board of Directors. Mindi was on MATTER’s founding team, a healthcare technology incubator. She has lead sales operations, accounting/finance, human resources and corporate development initiatives for growth stage companies in service, veterinary, and technology industries.
About Mindi Knebel
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CEO of Kaizen Health
Eric Lane
Director, NEMT Practice Group for Bankers Insurance, LLC
Eric Lane is a Commercial Risk Advisor for Bankers Insurance LLC’s Public Auto Practice Group. Eric is the leader of Bankers Insurance’s NEMT Risk Management Program, leading the design, negotiation and placement of insurance programs for NEMT operators. A risk professional, Eric assists NEMT operators in navigating the challenging insurance marketplace by putting industry-leading risk management programs in place. His work has allowed NEMT operators to scale their operations by focusing on risk-based decision making. Eric is a member of the Accreditation Advisory Board of the Non-Emergency Medical Transportation Accreditation Commission
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Director, NEMT Practice Group for Bankers Insurance, LLC
Derek Lann
Vice President, Avatar management Services, Inc.
Derek received his Bachelor of Science degree with a focus on Business Administration and Marketing from the University of Akron. Over the past 20 years, Derek has held numerous executive titles at several well-known companies, such as GOJO Industries, and is currently the Vice President and Chief Operating Officer for Avatar Management Services Inc. He loves to give back to the community and has done so through his charitable work with organizations such as the Rotary Foundation, Do-Good-By-Dan, the Akron Regional Food Bank and Summit County Children’s Services, just to name a few.
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Vice President, Avatar management Services, Inc.
Jeremy Lawley
CEO of Spirit EMS and Leadership 911
Jeremy Lawley is the CEO of Spirit EMS who provides EMS and NEMT services. He grew the business from 0 to over 20,000 transports in 3 years. Jeremy is also an Executive Coach on the John Maxwell Team and helps teams communicate better with each other and with their clients!
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CEO of Spirit EMS and Leadership 911
Steve Lewis
Board President, NEMTAC
Steve Lewis is a visionary leader with 30 years of experience in medical transportation as a service provider, senior executive and strategic consultant for non-profit, privately held and publicly traded organizations. He was an early site review team leader for the Commission on Accreditation of Ambulance Services (CAAS) and played an instrumental role in the development of CAAS. He has led high performance multi-site operations across the West and is well regarded for his M&A, system integration, business development, non-profit management and performance improvement leadership. Steve recently returned to consulting after four years leading the emergency road services group for AAA where he championed an unprecedented turnaround in service quality by 650 contracted service companies in seven states responding to 2.7 million emergency requests per year from Nome to Nogales. His AAA role also provided early insight into the rapidly evolving Mobility as a Service (MaaS) and autonomous vehicle advancements now underway.
A graduate of Northwestern University, he later completed his MBA at the University of Denver and executive education at Harvard, Duke, University of Chicago, University of Michigan and Arizona State. Steve, his wife and 15-year old twins reside an hour north of San Francisco surrounded by vineyards, ranches and redwoods.
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Board President, NEMTAC
Kris Lyon
Human Services Transportation Coordinator at Lane Transit District
Kris Lyon works for Lane Transit District as the Human Services Transportation Coordinator, as program management of the RideSource Call Center, LTD’s one-call coordinated transportation brokerage.
Kris graduated with a BS in Community Health Education and Gerontology from the University of Oregon; and, has a BA in Healthcare Administration and an MBA from Northwest Christian University.
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Human Services Transportation Coordinator at Lane Transit District
Bill McDonald
CTAA Board Member and Former CEO of Medical Motors in Rochester, NY
Currently Mr. McDonald is engaged as:
1) A Community Impact Program Officer with the United Way of Greater Rochester; working to advance transportation and mobility solutions to improve health care and economic security. This work includes developing innovative pilot programs for the NYS Medicaid Delivery System Reform Incentive program (DSRIP), serving as the chair of an Anti-Poverty Transportation Policy Subcommittee and member of the executive steering committee of the local Performing Provider System.
2) A private consultant for transportation solutions in Western New York focusing on NEMT and social determinants of health.
3) An expert witness on transportation liability cases through the Expert Institute.
4) A Commissioner of the Rochester Regional Transportation Authority; appointed by the Governor of NY and representing the City of Rochester.
5) A Board member and past president of the Community Transportation Association of America.
Prior to his “retirement” in 2016, Mr. McDonald had:
1) Thirty three years executive management experience as executive director of Medical Motor Service, Rochester, New York (MMS). MMS is Rochester’s largest not for profit, non-emergency, specialized, transportation agency providing accessible trips for medical, social service, personal and community programs and services. In that capacity he was responsible for strategic planning, program development, budgeting, personnel practices, compliance with applicable laws and regulations, oversight of hiring and training of drivers and accident and liability investigation. (Retired March 2016)
Mr. McDonald has a Bachelor of Arts degree in Sociology from the University of Detroit and a Master of Public Administration from the State University of New York.
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CTAA Board Member and Former CEO of Medical Motors in Rochester, NY
Brendan McNiff
EVP of Transportation at Roundtrip Health
Brendan McNiff, Executive Vice President of Roundtrip, the single touchpoint for the coordination of Medical Transportation.
Brendan has over 25 years’ experience in patient logistics, including serving as the Ground EMS Incident Commander for FEMA during Hurricanes Katrina and Ike, Superstorm Sandy, and Former-President Obama’s inauguration. Before joining the founding team of RoundTrip, Brendan was Chief Operating Officer for Falck US, the world’s largest provider of private emergency and non-emergency medical transport, responsible for revenue and M&A expansion.
Brendan began his career as a paramedic with American Medical Response (AMR) and held several executive positions with AMR during his 20-year career, including Regional Vice President/ General Manager, Director of Operations and Director of Communications. Brendan is a graduate from Northeastern University and lives in Wrentham with his Wife Jennifer. Brendan has 4 children who are all sports enthusiasts.
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EVP of Transportation at Roundtrip Health
Cathy Missildine
Chief Human Resource Officer at Southeastrans, Inc.
Cathy Missildine has extensive experience in many areas of strategic Human Resources Management. Cathy has worked closely with executives in the areas of performance, productivity, organizational metrics, training, employee and customer engagement, workforce planning, organizational change and strategic implementation. Her past experience in operations and sales management in the technical, insurance and hospitality industries has given her a broad understanding of business issues and a solid foundation for building performance enhancing systems that support the business.
Cathy currently serves as the Chief Human Resource Office for Southeastrans, a non-emergency medical transportation provider headquartered in Atlanta, Georgia. She oversees the HR function making sure that HR aligns its service delivery with the current needs of the business. Prior to joining Southeastrans, Cathy Co-Founded, Intellectual Capital Consulting(ICC), where she spent 20 years in the HR consulting industry. ICC’s clients included: Intercontinental Hotels Group, Mizuno, Genuine Parts Company, Aon, IBM, Hampton Inn, United Way, Vulcan and Southern Company.
Cathy is a graduate from Kennesaw State University where she earned an MBA with an emphasis Human Resource Management and Development. She is also a member of the Society for Human Resources Management (SHRM) and holds their professional certification, Senior Professional in Human Resources (SPHR) and also the SHRM-SCP. .
Cathy is serving as an adjunct Professor at Kennesaw State University where she has taught the HR Certification course for over 17years. She teaches an online SHRM certification course as well as an in class version. Cathy is a nationally recognized speaker addressing audiences from SHRM, ASTD, and AAHAM.
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Chief Human Resource Officer at Southeastrans, Inc.
Omar Nagji
Associate Vice President, Healthcare Partnerships at Lyft
Omar Nagji joined the Lyft Healthcare team as one of the founding members in 2016, and now leads the broader client-facing team as the Head of Healthcare Partnerships. Omar joined Lyft when there was a only handful of Healthcare partners and helped define the strategy and approach to the NEMT market; which Lyft is now viewed as the Thought Leader in this space. Prior to joining Lyft, Omar spent 15+ years across multiple verticals within the Healthcare ecosystem - beginning at Huron Consulting where he implemented patient throughput strategies then continuing his healthcare journey in the BI space focusing on both Revenue Cycle and Population Health trends.
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Associate Vice President, Healthcare Partnerships at Lyft
Terry O'Toole
Board President of The Transportation Alliance and President of WHC Worldwide
Terry O’Toole is President of The Transportation Alliance (formally the Taxicab, Limousine & Paratransit Association) which represents the interests of NEMT, paratransit, shuttle, sedan, and taxicab fleets. The Transportation Alliance has 800 member companies operating over 100,000 vehicles and serving 900 million passengers per year.
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Board President of The Transportation Alliance and President of WHC Worldwide
Jason Postl
CEO, Capstone Transportation
Jason Postl has been in the Health Care industry since 2008. He came to the industry after owning a small Action Sports company in Southern California. In the last 11 years he has served as CEO of two Skilled Nursing Facilities for the Ensign Group.
In 2015, he founded Capstone Transportation to solve a need he saw in his healthcare market. Designed around being a premium brand that captured all aspects of service he valued as a healthcare leader, Capstone grew much quicker than he anticipated. As the current CEO of Capstone Transportation, he oversees 6 Medical Transportation operations in Arizona, Idaho, Texas, and Massachusetts.
Jason has been married to his wife, Natalie for 14 years, and they have 4 children together. They live in Phoenix, Arizona.
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CEO, Capstone Transportation
Anantha Rao
COO & CTO of Wellryde / nuVizz Inc.
An avid technologist has over 25 years in the supply chain and transportation space working with both logistics and people movement areas. Co-founded nuVizz in 2011 with a vision of creating a Logistics and Human Transportation Cloud. Today the brands nuDeliverIt and WellRyde are synonymous of cloud-based systems with terabyte scalability, ease of use and adoption. WellRyde today is actively adopted by over 1500 transportation providers across US. Anantha Rao is a founding corporate sponsor for NEMTAC and a Technology Advisory Board member.
Prior to nuVizz, Anantha Rao, was part of the core team of Manhattan Associates, regarded by Gartner as a leader and visionary in supply chain and transportation space.
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COO & CTO of Wellryde / nuVizz Inc.
Dan Reid
President / Managing Member at Grove Transit
Dan Reid is President and co-owner of Grove Transit based in South Mississippi. Dan is a past Board Member of The Transportation Alliance (formerly TLPA) and is an Advisory Committee member at NEMTAC, as well as an Observational Member of MTAC, and he recently formed the Mississippi NEMT Provider Alliance. Grove Transit has been in business for 9 years and during that time Dan has presented on numerous topics impacting NEMT providers. Most recently Dan has been active in researching changes in the NEMT marketplace and analyzing how those changes can be addressed through new technologies and processes.
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President / Managing Member at Grove Transit
Robbins Schrader
CEO of SafeRide Health
Co-founder and CEO of SafeRide Health. SafeRide’s mission is to connect the world to care, one ride at a time. SafeRide serves the nation’s leading systems, both national dialysis providers, Managed Medicaid and
Medicare Advantage plans. SafeRide completes over 1 million transports a year and helps the nations sick, underserved and elderly reliably access care.
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CEO of SafeRide Health
Michael Shabkie
Founder / Board Member, NEMTAC
Michael Shabkie is an entrepreneurial healthcare executive with a 25+ year record of success overseeing all aspects of medical transportation operations, strategic marketing and business development opportunities for industry leading organizations.
His passion for improving access to care has led to the founding of the Non Emergency Medical Transportation Accreditation Commission (NEMTAC), a nonprofit healthcare organization dedicated to championing standards and best practices for the provision of non-emergency medical transportation.
Mike’s passionate drive to improve the delivery of care also shows in his expanding areas of interest in developing integrated healthcare delivery models between Emergency Medical Service providers, Non-Emergency Medical Transportation (NEMT) and the facilities they serve.
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Founder / Board Member, NEMTAC
Ray Shanahan
Director of Sales at Medic-CE
Ray Shanahan is the Director of Sales at Medic-CE, with over 20 years of combined EMS field operations, training and education. Ray’s EMS career began with the FDNY EMS division where he served as a Paramedic for 4 years working in the boroughs Manhattan and Queens. After moving to California, Ray moved into EMS operations and has held several different positions including Field Training Officer, Operations Manager, Training Manager and Director of Training for two of the largest private ambulance providers in Southern California. Ray was among the first individuals to earn the Supervising EMS Officer (SEMSO) credential from NEMSMA in 2016.
Ray has also been an EMS educator with a Regional ROP program in Orange County, CA since 2014.
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Director of Sales at Medic-CE
Jami Snyder
Director for AHCCCS
Jami Snyder serves as the Director for the Arizona Health Care Cost Containment System (AHCCCS), providing comprehensive health care coverage to 1.9 million Arizonans at a cost of $14 billion annuall 1 Prior to her current role, Ms. Snyder served as the Deputy Director of AHCCCS and the Medicaid Director for the state of Texas, a program offering coverage to 4.7 million enrollees at an annual cost of $29 billion. She has over 20 years of public and private sector experience in the health and human services industries. Ms. Snyder's areas of expertise include regulatory oversight, policymaking and leadership development, stemming from her tenure in Texas as well as her prior service at AHCCCS, the Arizona Department of Health Services and the University of Arizona Health Plans, where she functioned as the managed care organization's Chief Operating Officer.
Ms. Snyder holds a master's degree in political science from Arizona State University and a bachelor': degree in political science from Gustavus Adolphus College.
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Director for AHCCCS
Sara Stith
Program Manager, ID Medicaid's Bureau of Medical Care
Sara Stith has worked in Idaho State government for the past 18 years with a primary focus on the NEMT industry that entire time. She is the Program Manager within Medicaid’s Bureau of Medical Care working closely with senior management officials. She oversees a variety of government healthcare contracts for the State of Idaho and has vast knowledge in the Medicaid delivery system for healthcare. She has built great relationships with a wide-variety of stakeholder groups, elected officials and private healthcare industry. She is a leader within her organization when it comes to contract procurement and management.
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Program Manager, ID Medicaid's Bureau of Medical Care
Joe Tovar
Senior Product Manager at TripSpark Medical
Joe Tovar has been with TripSpark Technologies for 13 years, working in the Paratransit, School, and NEMT divisions. As the Senior Product Manager for the Novus suite of products, he works extensively with all areas of the product, including development, sales, marketing, training, support, and operations. In concert with the NEMT Industry Solutions Consultant, Joe manages TripSpark’s product offerings throughout their lifecycle.
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Senior Product Manager at TripSpark Medical
Dan Trigub
Head of Uber Health
Dan Trigub leads Uber Health. Before Uber, Dan spent 2.5 years at Lyft as Regional VP of Strategic
Partnerships with a focus in healthcare. He previously spent time working in Business Development at eBay
and founded several companies including OpenPlacement, a care coordination platform allowing hospital
professionals to connect with post-acute care providers for their patients at the moment of discharge.
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Head of Uber Health
Tim Warren
Senior Account Executive at Enterprise Fleet Management
Tim Warren began providing fleet management consulting to businesses and local government when he joined Enterprise Fleet Management in 2009. He has successfully partnered with over 100 businesses and governmental entities in Arizona to help them improve their fleet processes, safety and overall cost. Tim began his career in the rental car industry in 2000, where he was part of a team that managed over 15000 vehicles. He brings his hands on experience and auto industry expertise to customers every day.
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Senior Account Executive at Enterprise Fleet Management
Josh Weiss
President of 10 to 1 Public Relations
Before launching 10 to 1 Public Relations in 2012, Josh Weiss served as the national Director of PR for Rural/Metro Corporation, and as PIO for Southwest Ambulance. He believes it takes 10 good things to be said about a company to equal one bad, so companies need to build up their good will bank to protect themselves.
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President of 10 to 1 Public Relations
Dave White
CTAA Board Member and CEO of Coordinated Transportation Solutions headquartered in CT
Dave founded CTS in 1997 as a not-for-profit corporation to enhance coordination of transit services for transportation disadvantaged individuals and communities. He has focused the efforts of the company on managed Medicaid/Medicare Non-Emergency Medical Transportation, Worker’s Compensation, Special Education and healthcare facility based transportation services. CTS’ clientele include regional and national healthcare plans, state governments, healthcare facilities, and boards of education. He leads a team of 135 transportation professionals using over 400 transportation providers in multiple states to manage more than two million trips per year. Prior to founding CTS, Dave held several senior level management positions in public and community transit in Connecticut. Dave is a Certified Community Transit Manager (CCTM). He earned his bachelor’s degree from Washington and Jefferson College, and a master’s degree in Public Administration from American University in Washington DC.
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CTAA Board Member and CEO of Coordinated Transportation Solutions headquartered in CT
EdeRomero (Ed) Wilborn
Network Operations Manager at LogistiCare
20+ year veteran of Emergency Medical Services, with prior military service from a military family. Customer service oriented. Network Operations Manager with LogistiCare providing oversight to the States of Texas and Louisiana.
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Network Operations Manager at LogistiCare
Katie Zito
Senior Government Relations Director for Anthem Indiana Medicaid
Katie Zito is the Senior Government Relations Director for Anthem Indiana Medicaid. Katie draws on over 18 years of government relations experience to provide leadership and oversight for the health plan’s policy and legislative initiatives with Indiana state government. Previously, Katie served as the Strategic Policy Lead for Medicaid at Humana, where she was responsible for developing strategic policy positions on emerging trends and advising the company on legislative and regulatory matters regarding Medicaid and dual eligible issues. She has also worked at Magellan Health in a business development role and at WellCare Health Plans, where she oversaw the implementation of the Patient Protection and Affordable Care Act. Katie’s career started in Connecticut state government where she held positions with the Senate Majority Leader, Senate Majority Caucus and Lieutenant Governor. She has a Master’s Degree in Public Health from the University of Connecticut and is a graduate of Trinity College in Hartford, Connecticut, with a BA in English and Political Science.
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Senior Government Relations Director for Anthem Indiana Medicaid
