Mediation Training

Tuesday, 06 July 2021 9:00 AM - Thursday, 07 July 2022 11:15 AM [AEST]

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Tuesday, 06 July 2021 9:00 AM - Thursday, 07 July 2022 11:15 AM [AEST]

Guide to Mediation Training


Pay attention to the role of the Mediators and their governing principles

Mediation Training is essential for learners to understand the basic principles of the practice. It is important to understand what mediation is and what their role is in conflict resolution . This is also true for other areas. The governing principles of mediation are another set of lessons trainees need to learn. These will help them to not only understand their profession, but also to determine the mindset and philosophy they should adopt to perform their role in an acceptable way.

Establish a goal-based and stage-based mediation process

A step-and-goal-based system will be provided to Mediation Training trainees to maximize efficiency and assist them in determining how far they have made during the mediation process. This framework is not intended to be a guideline for conflict resolution, but a tool that the learners can use to build the dynamic solutions while they are performing the mediation process.

Learn the skills that are necessary to facilitate mediation.

A mediator can learn many skills that will help with mediation, from the beginning to implementation. Negotiation skills are a great asset to a mediator when attempting to reach a solution. Interactive-listening is a good way to calm an angry side and buy time to find a solution. neutral language allows the mediator to appear less hostile and thus less intimidating to their party, allowing for more constructive exchanges. Learners undergoing mediation training are expected to have proficiency in at least one of these skills by the end.

Understanding the power and cultural paradigms

Power imbalances can have a negative impact on social situations, especially in the workplace. It can lead to a favorable outcome in negotiating to one side, leaving those with equal backing being left behind, which could result in a unfair outcome. This may leave them feeling disillusioned, more likely to cause more conflict, and potentially more severe, in the future. Culture is equally important, but perhaps more benign. This may be the backgrounds and lived experiences of individuals or groups in conflict with each other, as well as the differing attitudes and mannerisms between offices working under the same roof. It could also include the differences between blue-collar workers and the CEO. Each side must be considered and examined before a resolution can possibly be reached. This is to ensure fairness and to meet any unspoken demands. This will be covered in both lectures as well as in more practical settings like simulations of the workplace. This is where power dynamics and cultural differences are taken into consideration to make the best deal possible.

Demonstrate an understanding of ethics and ethical issues

Conflict-resolution is a difficult and dangerous process. It can sometimes cross lines with the law and deal with sensitive topics that require extreme care and discretion. It is important to educate learners undergoing Mediation Training on the essential concepts of ethics. From there, they can understand and use ethics-sensitive elements like confidentiality, impartiality and informed consent.

Summary of Mediation Training

Mediators are required to help with resolutions when issues are too complex to resolve on your own and too minor for you to take to court. A mediator can help parties reach an agreement and at least resolve their grievances. To serve their intended role as efficiently as possible, the mediator must be clear about their role and the governing rules . To create dynamic solutions for every unique issue they are asked to mediate, the mediator must be efficient and have solid structures. They should be skilled in negotiating and use neutral language. They can also learn more about power dynamics and cultural differences to help them find a better solution. They must also remember their code of ethics when they are faced with difficult situations. These are the essential elements of a competent mediator. Fortunately, Paramount Training and Development offers this training option that allows learners to acquire all of these and more.

Richard King