Managing Conflict

Wednesday, 14 October 2020 9:30 AM - 12:30 PM GST

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Wednesday, 14 October 2020 9:30 AM - 12:30 PM GST

Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations

South East London Workforce Development Hub

www.seltraininghub.co.uk

Bromley Education and Training Hub

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