Managing Conflict

Tuesday, 19 May 2020 9:30 AM - 12:30 PM [GST]

Beckenham Beacon, 379 Croydon Road, Beckenham, England, BR3 3QL, United Kingdom

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Tuesday, 19 May 2020 9:30 AM - 12:30 PM [GST]

Harry Lyne Room, Beckenham Beacon, Beckenham, England, BR3 3QL, United Kingdom.

Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.

Frankie Maclean

Bromley Education and Training Hub

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