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Tuesday, 25 May 2021 4:00 PM - 5:00 PM BST
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New customer overload is a happier problem than most, but if you can’t onboard those new users efficiently, they’ll be ex-customers before you know it. Today, with more and more customers flocking to the digital channel for identity proofing and onboarding, organizations are struggling to maintain a fast, safe, and seamless process. More often, scalability constraints, onerous anti-fraud measures, and slow manual processes are leading to sluggish experiences and unnecessary abandonment.
https://www.goodeintelligence.com/
Goode Intelligence is a leading identity and biometrics research, consulting and events organisation founded in 2007 and based in London. We work internationally with technology vendors and service providers to inform, educate and influence. Our services are used by a range of clients, from established super-brands right through to hot, emerging start-ups and market disrupters.
Clive Bourke is President of EMEA and APAC for Daon and is a member of Daon’s Board of Directors. His team are responsible for all Daon’s business activities across Europe, the Middle East, Africa and Asia Pacific. They deliver and support biometric and identity solutions in banking, payment, public sector, aviation, telecommunication, gaming, online markets and fintech sectors. Clive has been intimately involved in the development of Daon from start-up to an established global business with market leadership in biometrics and identity. With over 25 years of international technology experience, Clive brings a track record in taking multiple first-of-a-kind initiatives from concept to realisation. He earned his Electronic Engineering degree from University College Dublin in Ireland.
Alan Goode is the CEO, Chief Analyst and Founder of Goode Intelligence, a world-leading identity and biometrics research and consulting organisation founded in 2007 and based in London. With 13 years of research and analysis experience and 17 years of senior management and technology consultancy including strategy and deployment, Alan is an expert in biometrics, authentication/identity, fraud management and cyber security. His previous roles include Head of Information Security at T-Mobile UK, Security Practice Manager at Atos Origin, Head of Digital Security at De La Rue Identity Systems (including biometric passports) and Security Analyst for Citibank (Payments).
Julia has spent her career leading learning experience, course operations, support, and success teams focused on educational technology and online learning at scale within companies including Pearson, edX, and O’Reilly Media. At Esme, Julia oversees the learner success team, technology tools optimization and integration, and learner data analytics. She is passionate about innovation in technology, lifelong learning and learning theory, operational efficiency and scaling, experimentation culture, and using agile methodologies.
Jiro Matsuyama is General Manager of Polarify, Inc. and is doubled as SVP of Sumitomo Mitsui Financial Group and Sumitomo Mitsui Banking Corporation. His team of Polarify are responsible for all activities of products development, sales and marketing. Jiro has started carrier as Web App developer in 1998 and joined SMFG/SMBC since 2007. Mainly he worked as IT Project Manager for many IT projects in US, Canada and South-Americas branches of SMFG/SMBC. From 2016, he joined the project team to launch Polarify and dedicated to developing the business as eKYC (Digital Onboarding) market leader in Japan.
Daon
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