This course wil be with Dr. John Cross.
Overview: This course is designed to provide tips and advice on how to communicate more effectively in a business environment, especially when cultural differences may exist.
Who should take it?
Anyone who works in a business environment where clear interpersonal communication is important.
? Ice Breaker: How well do you communicate?
? Six Basic Principles of communication
? Focus on behavior, not personality
? Being specific
? Using the power of questions
? Listen actively
? Communicate assertively
? Understand non-verbal communication
? Special issues in cross cultural communication
? Effective use of Body Language
? Getting your message across: The two minute presentation
Proposed Venue: Dedeman Hotel
The Dedeman Erbil Hotel is a 5-star hotel in Erbil that offers modern meeting facilities and
excellent service in an open buffet restaurant that includes a variety of Kurdish food such as
Qozi, Bryani , Dolma, Fish, Kebab and various others foods. The sumptuous coffee break
includes Tea, juice, coffee, snacks, fruits and other refreshments.
