How to Run a Virtual Process Improvement Event

Thursday, July 23 2020, 12:00 PM - 1:00 PM [EST]

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Thursday, July 23 2020, 12:00 PM - 1:00 PM [EST]

"How to Run a Virtual Process Improvement Event" teaches you the techniques, tools, and tricks to keeping your team engaged and on-task. Participants will use templates and checklists to determine the right team members, write a problem statement, determine what is in and out of scope, Current State process maps, Voice of the Customer data collection methods, and SIPOC and Future State maps. Also included is information on how to use MURAL as an online team collaboration tool. Following the workshop, participants will be confident that their toolbox is equipped to ensure success in their next virtual process improvement event.

HKPO will Present a Webinar on How to Run a Virtual Process Improvement Event

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Jennifer Ralston
CEO and President, HKPO Lean Six Sigma Consultants

Ralston is a multifaceted Executive with a unique blend of experience in C Suite Mentoring and Coaching, Quality Management, Process Improvement, Process Engineering, Regulatory, Pharmaceutical, Quality Auditing, Software Quality, Project and Program Management, Change Management, Business and Strategic Planning, Innovation, Entrepreneurialism, and Lean Six Sigma. Ralston has worked with many Fortune 100 and Fortune 500 companies. Ralston is also an Examiner, Licensed Affiliate and Certified Facilitator for the Shingo Institute. Ralston has worked with American Red Cross Bio Medical Services Headquarters and Organ Transplant Team, Western Governors University, Smith Interconnect, Knorr Brakes, Roivant & Enzymt part of the Myovant Family, Volvo, Office of the Secretary of Defense (OSD), E&J Gallo Winery, Manulife, DALB, Paul Reed Smith Guitars, Title Source, Quicken Loans, Thomas Healthcare, Joe Corbi’s Wholesale Pizza, Tanner Health System, DLA Piper Law Firm, L-3, Rolls-Royce, The Department of Housing and Urban Development (HUD), Sysco, Aflac, Hollywood Casinos, USDA, Traditional Medicinals, United States Postal Service (USPS), the Naval Yard, Genentech part of the Roche Family, The Project Management Institute (PMI), Merck Pharmaceuticals, The Army, Reston Hospital, The National Security Agency, American Association of Blood Banks, Reston Hospital, Medical College of Virginia, University of Maryland Medical System, Georgetown University Cellular Engineering, Department of State Newborn Screening, and iJet Travel Intelligence. She has presented Quality Concepts to places such as the University of Cairo in Egypt, conducting an International Audit of the Vascera, in Cairo, Egypt in 2001. Ralston has also won the American Red Cross Spirit of Excellence Award, which is an award for individuals that achieve major results. During her time working for American Red Cross, Jennifer was the Director of Process Improvement for Biomedical Services at American Red Cross National Headquarters. She is a certified Master Black Belt, Lean Sensei, and managed the Red Cross’ Lean Six Sigma Program. In this role, she introduced and implemented Six Sigma and Project Management tools in support of the continuous improvement program and in compliance with FDA regulations, applicable laws, cGMP, CLIA/CMS, as well as AABB, JCAHO and ISO Standards. Ralston is also an auditor for several organizations such as AABB, CAP and ISO.

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About Jennifer Ralston

CEO and President, HKPO Lean Six Sigma Consultants

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