Training is available in Brisbane, Sydney and Melbourne.
All companies should invest in "Frontline Customer Service", as they are the primary facilitators of customer interaction, and satisfaction. This means that there is a lot of urgency in this line of work, and it requires a meticulous training program. Our team of experts has created a training program that addresses customer service and all tools necessary to facilitate this type of service. The training course will include interactive lectures about how to address customer service reps' fears, how to read customers emotions through pitch and body language, and how to communicate information to customers. It also includes tips on how to calm down customers and reps. This course will help employees become skilled communicators who can turn the tide in any conversation.
Frontline Customer Service can be a difficult job for many people. However, we believe that the proper training solution will help to eliminate these difficulties. Our experts spent a lot of time creating a course that addresses all aspects of customer service. This includes the initial fears of employees and their conversational processes. They also teach how to apply logic in conversation, argumentation, and formulate solutions that will transform employees into perceptive assets that can win over any customer. You can supplement this extensive training course with additional training courses by creating customised sessions that can be tailored to your specific needs. Contact us for more information.