Exceptional Customer Service Skills

Tuesday, 14 July 2020 9:30 AM - 4:30 PM [GST]

Beckenham Beacon, 379 Croydon Road, Beckenham, England, BR3 3QL, United Kingdom

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Tuesday, 14 July 2020 9:30 AM - 4:30 PM [GST]

Harry Lyne Room, Beckenham Beacon, Beckenham, England, BR3 3QL, United Kingdom.

This workshop was developed to support practice managers and other healthcare professionals in GP practices to develop their skills and confidence to provide excellence in customer service. Our workshops are designed to give delegates a wider message than the conventional customer service programmes.

Through a customer first approach we focus on working with you to develop the qualities for an effective solution – the focus is on your staff, your processes and your business. We will help create a vision of exceptional customer service that you will be able to integrate into the vision and mission of your own practice.

In turn, this will enable your staff to develop and will help you create a customer first culture within the practice – you only get one chance to create a good first impression and in today’s society people have high expectations ‘only the best will do’.

Frankie Maclean

Bromley Education and Training Hub

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