This course will provide you with high standards of modern office practice and methods to enhance managerial capabilities and career growth. To manage the work environment to fulfil both organizational success and individual performance. To be able to communicate effectively, handling challenges and duties professionally with confidence. Team building techniques and skills will be emphasized.
NOTE: For a small additional fee you may choose to have your certificate of completion from Missouri State University instead of Cross Cultural Management.
Dynamic Office Management
Duration: 2 Days
Delivery methods:
Self-discovery and critique
- Group exploration and facilitator led discussion
- Games based learning, practical exercises
- Best practice theory exploration
Overview:
This two day workshop focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organized office and an organized boss by always staying in control. Additionally participants will create a clear plan of how to improve their personal skills when interacting with others.
Packed with skill practice activities and exercises that are hands-on and interactive, participants practice new skills in a fun, high-energy environment.
Course objectives
By the end of this training course participants will be able to:
ü Explain the six basic principles of communication.
ü Improve their critical communication skills of listening, asking questions, and recognizing of nonverbal messages.
ü Use a business writing process to enhance their business writing skills.
ü Become more organized and set clear goals and objectives for better planning and performance.
Target audience
Administrative assistants and office managers
Daily Schedule
Start at 9 am. Break at 10:15-10:30am. Lunch at 12:30-1:30pm. Break at 3-3:15pm End at 4:30 pm
Course Outline
Day 1
Module 1: A Communication Primer
? How well do you communicate?
? Six basic principles of communication
? Focus on behavior, not personality
? Being specific
? Using the power of questions
? Listen actively
? Communicate assertively
? Understand non-verbal communication
Day 2
Module 2: Written Communication Essentials
? Professional business writing process
? Pre-writing
? Editing your writing (conciseness, active voice, parallel construction)
? Proofreading (punctuation, spelling, agreement)
Module 3: Getting Organized
? Organizing your workspace
? Dealing with email
? Using a to-do list
? Planning and scheduling
? Planning small and large meetings
Competitive review game
For more information please call 0750 3605624
