Dispute Training
Learn What the Peer Review Process Is
Most disputes can be settled in civilized societies through legal means. If this is not possible, there are small-scale third parties that are able to see both sides of an issue or problem from a biased perspective. Businesses often have a peer review process that allows them to choose from an impartial peer review panel. This is a method of analyzing the causes of conflict, synthesising opposing narratives, and finding a solution to all issues. This is not just to resolve the rift between the two employees but also to restore trust and team morale. Our trainer will talk about the long-term and short-term benefits of conflict resolution.
Understanding the Dynamics of Grievances
A civilized society's natural aversion towards violence is the most remarkable aspect. Humans understand that resorting to violence could have devastating consequences for their personal safety. This effect can be doubled in the workplace because violence can leave a permanent mark both legally and within the company, often leading to immediate dismissal. The next step is to report grievances and other problems to our supervisors. The management should step in when such situations arise to attempt to resolve the conflict in an impartial manner. Both the employees and management need to know better ways of resolving conflict. This section will teach you how to file grievances as well as how to respond to office-wide conflicts.
Learn the basics of a peer review panel
Peer review panels are what help to resolve conflicts when participants become too frustrated to see one another. A peer review panel that is effective must inspire confidence and instill authority by examining conflicts in the best possible way. You will learn more about the characteristics of a peer review panel. This includes how they are selected from your office, how you should act if you become a panellist and what powers and responsibilities you might have that can allow you to assert high levels authority. These tips will help you resolve any conflict in your business.
Learn the proper processes
Even the most frustrated people can see that conflict resolution is a lengthy process. However, it is important to understand the steps involved. Although grievances are the first step, it is important to have preliminary meetings. This will allow participants to discuss their disposition, the context in which they are at the moment, and any other information that might be required before the actual hearing. This course will also cover the importance and basics of conducting actual hearings and meetings.
Ask the right questions
Not all questions have to get to the core of the matter. Being too direct with your questions can make people resentful, reduce their confidence in you and increase their frustration. It is important that the questions are not obnoxious or invasive. They must be carefully phrased so that participants feel they can solve the problem together. This training course aims to help professionals understand how to ask questions and to alleviate any frustrations that participants may have.
Learn What to Avoid as Facilitators/Peer review Panellists
It is vital to resolve conflict quickly as it determines the ability of teams to work together and their loyalty to the company. If handled incorrectly, conflict resolution can be very time-consuming and cumbersome for both parties. This can lead to serious escalation of tensions and complete loss in morale. Conflicts must be managed quickly and decisively. This course will discuss the potential pitfalls of peer review panels and how to avoid them. It will also provide tips on how to resolve conflicts efficiently and ensure harmony within the office.
