Workplace disputes can be frustrating to resolve . It can affect productivity and morale of employees as some might find it difficult to work together. Managers often need to be vigilant to stop these disputes becoming physical violence. Arbitration teams are often needed to resolve disputes quickly, rationally, and when they do happen. This training course may be for you if you need more information about dispute resolutions. This session will give you the tools and methods you need to not only end disputes but also promote productivity and increase confidence in your team.
Learning Objectives and Outcomes
What is the Peer Review Process?
Peer review offers employees a process that is objective and rational to resolve workplace disputes. A trainer will explain the benefits of using a peer review to resolve disputes.
How employees can file grievances, and how managers should respond
We provide information to the participants about how employees can file grievances as well as the standard process for responding to management.
How to choose a Facilitator or a Panel
Participants learn from our trainers that the facilitator is the main contact for the peer review panel. They play a crucial role in selecting the panel. How can you select a competent facilitator? This article will provide information about how to choose a facilitator who is respected in your organization. They are vital to the success and enjoyment of the process.
The hearing process: from the preliminary meetings through the hearing itself to the final decision
We talk about the process, how the panel might review information prior to the hearing, etc. Employees can understand the value of peer review by being provided with information in a step-by-step manner.
What powers and responsibilities should a panel have?
We give information and authority about the powers that a panel has in the review. Participants are shown each responsibility.
Questioning Techniques
If used properly, questions can be a useful tool. The trainer demonstrates to employees how questions can be used to add value to the process.
What to do if your peer review panel fails?
Peer review panels may fail from time-to-time. We provide examples from the workplace and list common problems. The trainer can also help you avoid these pitfalls.
Your Learning, Your Way!
We can also customize training sessions to meet your company's specific needs. Contact us if you're interested in combining this training course with another session or a completely different session. There are many training options available and we have expert trainers who will provide the best education possible. If we don't have the right training modules, our editing team can create them for you. Contact us for more information.
Group training is available for businesses and individuals throughout Australia, including Darwin, Perth and Adelaide. Australia Wide
