Delivering feedback and criticism Training Outline
Be brave
It is crucial that anyone who is supposed to give feedback or criticism actually delivers it. Sometimes, an administrator will fear that he or she might not deliver feedback properly and cause more harm than good. This could lead to the employee's feelings being put above the company's image and success. It is impossible to tolerate an employee who fails to fulfill his or her responsibilities. Your company's efficiency and quality may suffer. Remember that the delivery of feedback is always best for the company. This is true for all levels of the company, from the lowest to the highest. Every company must receive constant feedback and critique on their actions and events in order to drive improvement. Companies that are not continually improving their performance can easily be left behind by their competitors. You can base your courage on the motivation you are providing feedback for the benefit of the company and the improvement of it. This bravery shows that you care about the company as well as the employee. If Sarah gives feedback on James' actions, James will be informed about what he can do to improve.
Be kind
Some employees may not be afraid to give feedback or critics. Sometimes, however, they become so negative that they are unable to say anything positive. They don't say a positive word, and this can lead to a serious demoralization of the rest of the staff. It is important to avoid this as demoralized employees can easily become discouraged. Positive feedback is more likely to improve employees' spirits and productivity. focuses only on offering solutions that will solve the problem and make them feel better about themselves. The sandwich technique is a common technique that companies use around the globe. This method of criticism and feedback is extremely effective in getting the point across. However, it's also sensitive and positive. It is important to start with positive points, then follow up with suggestions for improvement, and then repeat the positive points. You can ensure that your negative criticism is not only heard but also conveys a positive vibe. They are more likely to accept it as you are trying to help them, rather than as if you are being harsh or mean. When it comes to giving feedback or criticism, kindness can go a long ways. So don't forget to make it your default method of dealing with problems, even if it is really bothering you. It shows that you are professional and can manage your emotions while still communicating difficult points without irritating others. It is possible to be kind and positive in your delivery. However, you should also remain brave enough to tell the person what you think they can do better.
Keep in mind how some respond
Different people respond differently to criticism and feedback. Positive feedback can be very motivating for some workers, while negative feedback can cause them to withdraw or shrink. Some workers are more responsive to harsh, brutal presentations backed up with facts. It is important to understand how your colleagues react to criticism in order to respond in the same vein. This helps you communicate your points more effectively and can help you make better decisions. If you have to give feedback or criticism to someone you don't know, you can always refer back to the basics of being kind and positive. This is not something that someone will be able to dislike. Others can confirm that your approach to giving feedback and criticism was positive and friendly. Observe your team members to see how they respond to feedback. This will allow you to communicate your points more effectively to them later.
