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Saturday, 2 July 2022 9:00 AM - 5:00 PM AEST
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Are you able to identify what makes someone difficult? Our trainers can provide more information about what makes someone difficult, how they are perceived and how to work with them. Our trainers will present both sides of the story to help you make informed decisions and act appropriately in any situation.
Dealing with difficult people can be difficult without proper training and knowledge. This section will discuss the most common techniques for dealing with difficult people. Advanced skills will be discussed based on psychological techniques that have been developed by researchers through their research.
It can be relatively easy to find ways to cope with difficult people than it is to manage the stress that they can cause to your life. Our trainers can help you find coping methods to help you deal with difficult people and positively affect your outlook.
Sometimes, it is necessary to leave a difficult situation and not make things worse. It is possible to make a difference between adding fuel and easing a difficult situation with grace and elegance by knowing when to recognize the right time to do so and how to respond professionally.
Anger is a tricky thing to manage. It can also be destructive and dangerous if it is not controlled. Anger management is an integral part of managing difficult people. This part of the course will include a brief session on anger management training. Here you will find information and training about anger management techniques.
Business Training
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