Customer Service Workshop

Saturday, 23 October 2021 9:00 AM - 4:00 PM [AST]

60 Meter Road near Koya Road, Erbil, Kurdistan, 44001, Iraq

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Premium Ticket Partial Approval - $170.00

Premiere ticket holders will have priority seating.

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Early Purchase Price Partial Approval - $140.00

Early purchase tickets must be paid for at least 1 week before the course start date. There are only 6 tickets in this category, so pay as soon as possible. Payment must be made within 2 days of making your reservation or the reservation may be cancelled.

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Saturday, 23 October 2021 9:00 AM - 4:00 PM [AST]

Dedeman Hotel, 60 Meter Road near Koya Road, Erbil, Kurdistan, 44001, Iraq.

 

This course wil be with Dr. John Cross. 

 

Objective

Customer service is not about dealing with clients, it is about developing customers—those people who come back to a business again and again. In this over view course, employees and managers who work with customers face to face will become aware of how to serve customers amiably, effectively and productively in order to improve efficient customer relations that maximize customer retention in any field.

Outline:

 

 
 
 

Ice breaker – Serving the customer

What customer service means?

Who are customers?

What do customers want?

Personal style

( Myers – Briggs Type Indicator )

Skills for customer service

( knowledge , attitude , team working , communications , diffusing & resolving conflict , vital interpersonal skills )

Handling complaints

Dealing with difficult behavior

Customer loyalty

Avoid the ten mistakes

 

 

 

 

 

 

 

 

 

 

 

The Dedeman Erbil Hotel is a 5-star hotel in Erbil that offers modern meeting facilities and

excellent service in an open buffet restaurant that includes a variety of Kurdish food such as

Qozi, Bryani , Dolma, Fish, Kebab and various others foods. The sumptuous coffee break

 

includes Tea, juice, coffee, snacks, fruits and other refreshments.

Cancellation policy

Cancellation up to one weeks before the event start date is allowed without penalty. After 1 week before the event a cancellation fee of $200 is applied. If cancellation is within a week of the event we are sorry but no refund is allowed. Substitutions are allowed at any time (someone else may take your seat). For no-shows there is no refund.

Cross Cultural Management Center is the premiere management and HSE training center in Iraq.

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