Customer service is a key component of customer experience. Customers turn to them whenever they have questions or concerns about your company. It is a valuable tool in this regard. Not only does it give customers an incentive to remain loyal to you, but it also attracts more customers to your cause by spreading the word about your product and contingencies. This goal can seem lofty to some agents, as they fear reading the most offensive emails or hearing the most angry voice. Worse, agents can lose their motivation and productivity to the point where even one can lead to attrition. Paramount has created a training program to help professionals excel at customer service. We will be covering topics like questioning techniques, stressmanagement and communication skills as well as deescalation techniques. This training course will equip professionals with the skills to retain customers and reel in more.
Customer Service is an essential component of any business. However, it is often feared by many professionals. Fear of losing sleep or being irritated by customers can hold people back from becoming the best version of themselves. We are determined to prevent such problems from happening again by offering the most thorough training course in customer service. The course will cover topics such as communication skills, stress management, de-escalation, and questioning techniques. You can also combine other courses with this one to create a customized training session that focuses on the needs of your team. We are happy to provide more information about our services.
This training session is available Australia-wide, including Sydney, Brisbane and Melbourne. You can have it customized to fit your business.