Name: Customer Service Essentials in Healthcare
Start: 2021-08-03T09:00+00:00
End: 2021-08-03T16:30+00:00

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Event Information

Tuesday, 3 August 2021 9:00 AM - 4:30 PM WEST

National Expectations:

- Care Quality Commision

- Commissioners

- The NHS Constitution

Building Rapport

Identifying different methods of communication

Inproving your communication skills:-

- Face to Face

- Over the telephone

Personl impact, how do people perceive you?

Managing conflict

- Understanding your conflict style

- Why does conflict occur?

- Reflecting on conflict situations- could we have handled them better?

Dealing with difficult people and situations

Event Location

About Organizer

South East London Workforce Development Hub

www.seltraininghub.co.uk

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Customer Service Essentials in Healthcare

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1 Ticket Partial Approval - Free

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1. Select Seats

2. Review and Proceed

Event Information

National Expectations:

- Care Quality Commision

- Commissioners

- The NHS Constitution

Building Rapport

Identifying different methods of communication

Inproving your communication skills:-

- Face to Face

- Over the telephone

Personl impact, how do people perceive you?

Managing conflict

- Understanding your conflict style

- Why does conflict occur?

- Reflecting on conflict situations- could we have handled them better?

Dealing with difficult people and situations

Event Location

About Organizer

South East London Workforce Development Hub

Frequently Asked Questions

Speakers

Event Sponsors

Event Schedule

Photo Gallery

Comments

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Registration Access code applied successfully. Remove Invalid access code. Try again Have an access code?

1 Ticket Partial Approval - Free

Enter your discount code

1. Select Seats

2. Review and Proceed

Event Information

National Expectations:

- Care Quality Commision

- Commissioners

- The NHS Constitution

Building Rapport

Identifying different methods of communication

Inproving your communication skills:-

- Face to Face

- Over the telephone

Personl impact, how do people perceive you?

Managing conflict

- Understanding your conflict style

- Why does conflict occur?

- Reflecting on conflict situations- could we have handled them better?

Dealing with difficult people and situations

Event Location

About Organizer

South East London Workforce Development Hub

Frequently Asked Questions

Speakers

Event Sponsors

Event Schedule

Photo Gallery

Comments

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