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Friday, 14 May 2021 9:00 AM - 4:00 PM WEST
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Course Content:
National Expectations
· Care Quality Commission
· Commissioners
· the NHS Constitution
Building Rapport
Identifying different methods of communication
Improving your communication skills:-
· Face to face
· Over the telephone
Personal impact, how do people perceive you?
Managing conflict
· Understanding your conflict style
· Why does conflict occur?
· Reflecting on conflict situations- could we have handled them better?
Dealing with difficult people & situations
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