Outline of "Customer Service Basics Training"
Telephonic techniques that make you stand out
Some people sound more friendly in person than they do over the phone. This section will cover telephone methods that can help employees sound friendly, confident, and approachable on the phone. Trainers will highlight tone, asking questions, professional greetings and many other things.
Communication via verbal, vocal, and visual means
Participants will also be taught the basics of communication. Participants will learn some effective and interesting tips to improve their communication skills. We will discuss "People only hear what is important to them" and show how we can change our speech.
Customer service: The life cycle
To be able for employees to identify the stage of a customer, they must first understand the customer's life cycle. To be able to provide a customer-focused solution, employees must understand the customer service cycle.
How to WOW customers
Do you want to be remembered as the person who goes above and beyond to impress customers? Participants will learn that it is easy to make customers say "WOW!" if you have the skills.
Tips for better body language communication
Body language is a key component of effective communication. You could convince clients to buy your products and services by using body language. This section will explain the importance of bodylanguage. It will also help you to understand how to interpret body language from other people to convey the message they are sending. This will allow your team to improve customer service.
Handling of complaints
Every day, we face new challenges in the business. Sometimes we receive complaints from customers. Participants will be able to share their complaints and we will then share 5 super complaint handling statements that will help customers solve their problems.
Retire angry customers
This section will show participants the most effective ways of dealing with angry customers. Your team will learn how to communicate with angry customers professionally and how to manage these situations.
Exceed your expectations
It is difficult to meet unrealistic or high expectations. This training session will show you how to exceed your expectations using the over-delivering technique and going the extra mile. Once your employees have learned this method, it will be easy to implement.
Service delivery is an individual response value.
Our interactions with clients are our responsibility. Participants will be able to recognize their professional role in providing exceptional customer service which will have a positive impact on their business.
Understanding how one's behavior impacts others
A person's behavior can have a huge impact on another person. This section will assist participants in understanding that customers' behavior will impact their relationships with them.
Increase your confidence and skills as a problem-solver
Participants will receive some tips and tricks to boost their confidence. Your employees will be able solve problems within their company or organization and create great results.
Communicate more assertively, and more effectively
Good communication with customers can help build good relationships between your company and clients. We will help you identify the skills your team requires, such as increased control, influence, negotiation, and presentation. We will assist your team to identify communication issues and provide solutions.
Customer service should be a team effort
A great asset to a company is a team. We will teach participants the necessary customer service skills that they should have in the industry in which the company is located.
