Cancellation policy

REFUND AND RESCHEDULING POLICY

• Class registrations are not confirmed until billing/registrant information is received in full.
• Requests are NOT accepted by telephone. Reschedule and Substitution requests must be submitted online via our website at www.ruckandmaul.org/registration-requests/
• Registration change requests received by Ruck & Maul at least 14 calendar days prior to the class start date are eligible for a full refund minus a 3% processing fee.
• Registration change requests received less than 10 full business days prior to the class start date will incur a $150 administrative change fee and/or may be eligible for a 50% refund of the course fee. Within 5 business days of the course, absolutely no refunds will be issued for any reason whatsoever.
• Registration fees are forfeited by the customer as a result of a no show. Forfeited or no show fees can be applied toward future public classes within 6 months of the original course start date, however absolutely no refunds will be issued for no shows for any reason whatsoever.

CANCELLATION & CHANGES BY RUCK & MAUL

Ruck & Maul reserves the right to cancel any training course due to insufficient enrollment by providing notice to customer(s) at least 3 calendar days prior to the scheduled start date. In the event of cancellation by Ruck & Maul, customer(s) may elect to receive a full refund of registration fees paid, or reschedule their course at no cost for a class of equal value. Ruck & Maul will not be responsible whatsoever for purchased non-refundable transportation tickets or lodging reservations made by customer(s) for attendance at any event scheduled by Ruck & Maul for any reason whatsoever.*If a training class is cancelled by Ruck & Maul due to circumstances beyond its reasonable control (e.g. act of God or terrorism, weather, natural disaster), the customer is entitled to reschedule at no additional cost for a class of equal value within 6 months of the original start date however no refunds will be issued.