Outline for Creating Customer Experiences That Last
How to be impressive
Learn how to make your clients happy by learning the secrets of being remembered well. These little things can make a big difference and leave a lasting impression on clients.
How to help clients remember their names
To help your staff remember their names, you will get a general overview of the brain. This segment can also help you remember your name better if your customer forgets it.
Clients will feel immediately at ease by mirroring
We help customers build better relationships by showing them how to adjust their tone and body language to deal with different people .
How to read body language signals
Your employees should be able to understand body language and are therefore aware of the signals being sent by clients. This segment will improve your communication skills.
To use questioning techniques
Asking the right questions can help you gather information. To become smarter and more effective communicators, you must understand the psychological principles behind asking questions.
Prioritize the customer's needs
These are some tips to quickly identify customers needs to make it easier to connect with clients and avoid any conflicts.
Closing techniques for a lasting impression
This module will show you how to close conversations effectively and leave a lasting impression on clients. Your customers will be more likely to return and purchase what you are selling.
Keep in touch
In this digital age, competitors are only a click away. You can learn how to keep in touch with customers and potential customers, without pushing them. This module will teach you how to change your communication and messages.
NLP (Neuro Linguistic Programing): Creating experiences
NLP – The language of your mind. This course teaches you how to create positive experiences for your customers/clients without having them. This is a great way to set expectations and help clients learn about your business.
