Recent Civility in the Workplace surveys have reported that 38 percent of workers believe the workplace is becoming more disrespectful, and that 67 percent believe there is a strong need for civility training. 90% of American workers say they have been victims of incivility at work, about 4 of 10 says they have worked for an abusive supervisor or employer. After being a victim of on-the-job rudeness and hostility, two-thirds of employees said their performance declined. Four out of five lost work time worrying about the unpleasant incident, while 63 percent wasted time avoiding the offender. More than three quarters of respondents said that their commitment to their employer had waned, and 12 percent even quit because of the bad treatment. Civility in the Workplace helps organizations and individuals develop a culture of shared trust and respect by understanding why civility is important, identifying what makes a behavior be perceived as civil or uncivil, and creating strategies, policies, and procedures to prevent and deal with uncivil behavior.
Instructor: Nathalie Thompson
Nathalie Thompson, MA
Nathalie Thompson is a Virginia Supreme Court certified mentor mediator and professional facilitator specializing in mediation, conflict resolution leadership development, meeting facilitation and coaching. Nathalie is member of the Restorative Justice (RJ) leadership team for Northern Virginia Mediation Service (NVMS) working to implement RJ in the Fairfax County, VA school and juvenile justice systems. Her expertise includes conflict prevention and resolution, mediation, conflict coaching; restorative justice practices; building and restoring working relationships; building teams and enhancing teamwork; leadership and management development; career coaching.
A fee equal to 30% of the registration cost of the course will apply for any changes to registration (cancellation, re-scheduling) made less than 10 calendar days in advance. This fee is non-refundable, non-transferable and cannot be applied to future classes.
Refunds may be processed in the following ways: credit to be used on a course of equal or lesser value within a year from being awarded or by check. Please allow 7-10 business days for processing.
Participants who register for the training but do not attend or cancel their registration less than 48 hours prior to the start of the training will be billed the full tuition cost of the training.