Training at the Contact Centre

Many call centres offer the most challenging and dynamic work. This is particularly true for the customer service agent. He is often considered to be the link between customer and company and therefore is the most important factor in customer experience. This dynamic agent can have new experiences and challenges, but it also opens up the door to new opportunities. Competency is therefore both an ideal and a necessity. This training course was designed to assist call centre agents and customer service representatives in achieving high competence. It teaches them critical thinking skills and self-motivation techniques that will help them in their daily tasks.

Customer service is essential and sometimes difficult to provide. They often decide customer loyalty and profit margins and must be managed with a meticulous attention to detail as well as a resilience that rivals that of soldiers fighting in battle. This training course will help employees to understand the universal need for customer service. It will teach them how to be more resilient through self-help and how to ask the right questions to make customers happy. This training course can also be incorporated into a customized training session to address the needs of your team.