Customers need assistance all the time. It is essential to serve customers in a customer service setting. You are the first representative of the government they can interact with. You will often be asked to deal with complaints by angry people or to provide certain information to those who call the customer service desk. You must keep cool and be calm, and respond appropriately to their needs. This course will teach your employees how to effectively handle customer service desks.
Dealing with angry or difficult customers can be difficult for public servants. If you can keep your cool and make sure the customer feels valued and cared for, you will be more likely to address the problem and improve the customer's mood. This is a win-win situation for all. These techniques will teach your employees to listen , present options , be polite, and refer to their superiors when they are unable to handle certain requests. This course will help you create a team that can respond to basic customer requests. This course is well paired with sessions on listening, professionalism, and dealing with stressful situations. Contact us if you are interested in our other training courses or services.
