Client-Provider Communication

Thursday, 10 November 2022 12:00 PM - 2:00 PM CST

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Thursday, 10 November 2022 12:00 PM - 2:00 PM CST

Client-Provider Communication

Presented by Shelby Forbes, Ph.D.


November 10, 2022

10am-12pm PDT / 12pm-2pm CST / 1pm-3pm EST


This program, when attended in its entirety, offers 2.0 CEs for Psychologists, 2.0 BBS California CEUs for LPCCs, LPSW, and LMFTs, and 2.0 Illinois CEUs for Counselors and Social Workers.


Event held online via Zoom, link to access provided upon registration.


Workshop Description:

This program will be divided into two parts: Issues affecting patient/client-provider communication at the micro level, and issues affecting their communication at the macro level.


At the micro level, we will discuss how to engage in interpersonal communication with patients, and moreover identify barriers to creating a dialogue of this sort. We look, in depth, about both verbal (e.g., message content) and nonverbal (e.g., tone of voice, body language, proxemics) aspects of communication in the process of meaning making, and in forging meaningful professional relationships within the healthcare context.


At the macro level, we will examine how social scripts guide, dictate, and even constrain social interactions. We will account for how metanarratives of race, gender, class, and so forth influence day-to-day interactions with patients.


Learning Objectives:

After attending this introductory-level workshop, participants will be able to:

- Implement specific communication practices in their interactions with patients that are designed to encourage the patient to (1) speak more, (2) elaborate or clarify, (3) show them that the provider is listening/interested.

- Become versed in the specific ways in which one's race/ethnicity, gender, age, class, and so forth affect the quality of care they receive, and what providers can do in their own practice to overcome these obstacles and delivery quality healthcare to all.



Program Standards and Goals:

This program meets APA’s continuing education STANDARD 1.3: Program content focuses on topics related to psychological practice, education, or research other than application of psychological assessment and/or intervention methods that are supported by contemporary scholarship grounded in established research procedures.


This program meets APA’s continuing education GOAL 3: Program will allow psychologists to maintain, develop, and increase competencies in order to improve services to the public and enhance contributions to the profession.


Workshop Schedule (Shown in CST):

12:00 pm – Event Begins

2:00 pm – Event Ends


Registration and Fees:

Community members: $65.00

TSPP Faculty/Students: $25.00

Refund Policy: 100% of tuition is refundable up to 48 hours before the program. Within 48 hours of the program, tuition is nonrefundable.



Black, L. W. (2008). Deliberation, storytelling, and dialogic moments. Communication Theory, 18(1), 93-116.


Braithwaite, D. O., Schrodt, P., & Phillips, K. E. (2021). Introduction: Meta-theory and theory in interpersonalcommunication research. In D.O. Braithwaite, P. Schrodt, & K. Phillips (Eds.), Engaging theories in interpersonalcommunication (pp. 1-23). Routledge.

Dutta, M. J., & Basu, A. (2011). Culture, communication, and health: A guiding framework. In The Routledge handbookof health communication (pp. 346-360). Routledge.

Fairhurst, G. T., & Connaughton, S. L. (2014). Leadership: A communicative perspective. Leadership, 10(1), 7-35.


Knapp, M. L., Vangelisti, A. L., & Caughlin, J. P. (2014). Interpersonal communication and human relationships.Pearson.


Vannini, P., & Williams, J. P. (2016). Authenticity in culture, self, and society. In Authenticity in culture, self, and society (pp. 17-34). Routledge.



Target Audience: Healthcare and Mental healthcare professionals, University faculty and students. Members of ACSSW and the TCSPP community.

Psychologists. This program, when attended in its entirety, is available for 2.0 continuing education credits. The Chicago School of Professional Psychology is committed to accessibility and non-discrimination in its continuing education activities. The Chicago School of Professional Psychology is also committed to conducting all activities in conformity with the American Psychological Association’s Ethical Principles for Psychologists. Participants are asked to be aware of the need for privacy and confidentiality throughout the program. If program content becomes stressful, participants are encouraged to process these feelings during discussion periods. If participants have special needs, we will attempt to accommodate them. Please address questions, concerns and any complaints to There is no commercial support for this program nor are there any relationships between the CE Sponsor, presenting organization, presenter, program content, research, grants, or other funding that could reasonably be construed as conflicts of interest.

Counselors/Clinical Counselors. This program, when attended in its entirety, is available 2.0 hours of continuing education. The Chicago School of Professional Psychology is licensed by the Illinois Department of Financial and Professional Regulation (IDFPR) to provide continuing education programming for counselors and clinical counselors. License Number: 197.000159

Social Workers. This program, when attended in its entirety, is available for 3.0 hours of continuing education. The Chicago School of Professional Psychology is licensed by the Illinois Department of Financial and Professional Regulation (IDFPR) to provide continuing education programming for social workers. License Number: 159.001036

MFTs, LPCCs, and LCSWs. Course meets the qualifications for 2.0 hour of continuing education credit for MFTs, LPCCs, and/or LCSWs as required by the California Board of Behavioral Sciences. If you are licensed outside of California please check with your local licensing agency to to determine if they will accept these CEUs. The Chicago School of Professional Psychology is approved by the California Board of Behavioral Sciences (BBS) to offer continuing education programming for MFTs, LPCCs, LEPs, and/or LCSWs. The Chicago School of Professional Psychology is an accredited or approved postsecondary institution that meets the requirements set forth in Sections 4980.54(f)(1), 4989.34, 4996.22(d)(1), or 4999.76(d) of the Code.

Participation Certificate. The Chicago School of Professional Psychology is able to provide students and other participants who simply wish to have documentation of their attendance at the program a participation certificate.

Non Psychologists. Most licensing boards accept Continuing Education Credits sponsored by the American Psychological Association but non-psychologists are recommended to consult with their specific state-licensing board to ensure that APA-sponsored CE is acceptable.


*Participants must attend 100% of the program in order to obtain a Certificate of Attendance.

The Chicago School of Professional Psychology is approved by the American Psychological Association to sponsor continuing education for psychologists. The Chicago School of Professional Psychology maintains responsibility for this program and its content.

Office of Continuing Education

Presented by the Office of Continuing Education

Contact the Organizer

Shelby Forbes, Ph.D.

Shelby Forbes earned her doctorate in communication in 2014 from the University of South Florida. Her scholarship focuses on the intersections of health and communication, and she has written several journal articles, encyclopedia entries, and book chapters on the subject matter. She has also taught communication courses--mainly interpersonal communication and health communication--at various universities throughout the Southeast since 2008.

About Shelby Forbes, Ph.D.


Sessions on Nov 10, 2022

12:00 PM

Patient-Provider Communication

12:00 PM - 02:00 PM
  • Shelby Forbes, Ph.D.


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