ChannelPro LIVE: Chicago

Wednesday, 28 February 2024 3:00 PM - Thursday, 29 February 2024 6:00 PM CST

1800 E Golf Rd, Schaumburg, Illinois, 60173, United States

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02/29/2024

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Wednesday, 28 February 2024 3:00 PM - Thursday, 29 February 2024 6:00 PM CST

Hyatt Regency Schaumburg, 1800 E Golf Rd, Schaumburg, Illinois, 60173, United States.

 

 

 

 

 

 

 

 

ChannelPro LIVE: Chicago is a free IT channel event for MSPs and channel partners looking to grow their business.

Featuring expanded networking time with world-class vendors and your MSP peers, exclusive deals, prizes, and fast-paced educational sessions, ChannelPro LIVE: Chicago is a must-attend event for MSPs, VARs and channel partners looking to build profitable partnerships and accelerate revenue.  

The event will be laser-focused on making 2024 your best year yet, with sessions covering:   

  • 6 Ways to Use AI to Improve Your MSP
  • How NOT to Get Fired by Your Client
  • Selling Up! 5 Strategies for Winning Bigger Accounts
  • The Secret to Onboarding Clients Succesfully
  • Local Connections: A Hands-on Workshop Designed to Facilitate Strategic Partnerships for Chicagoland MSPs  

 

 

 

 

 

 

 

 

Cancellation policy

If you reserve a hotel room, your reservation confirmation number will be sent to you one week before the show. If you do not attend the event at all and do not send us an email of your cancellation by Feb. 23, 2024, your reservation fee will not be refunded.
 
Please email us at events@channelpronetwork.com if you need to modify or cancel your registration or hotel reservation.

 

ChannelPro Events

The ChannelPro Network is a media company providing targeted business and technology information for IT decision makers and channel partners. Via its websites, live events and quarterly special reports, The ChannelPro Network delivers expert opinion, analysis, news, product reviews, and advice for IT decision makers and channel partners. Perspectives from partners, vendors, distributors, and analysts are spotlighted daily.

Contact the Organizer

Will Young
Chief Technology Officer
Bering McKinley

As chief technology officer, Will Young oversees the development and consulting of Bering McKinley’s ConnectWise Automate and Service Management programs for the past three years. With 15 years of service delivery experience, he has built and run service departments both as an employee and a consultant. With a strong desire for continued knowledge and new challenges, Will participates in industry groups and is always looking for new ways to use technology to solve problems faster.

https://beringmckinley.com/

About Will Young

Chief Technology Officer
Bering McKinley
Loren Williams
Regional Account Manager
PCs for People

After more than 25 years working for IBM, Comdisco, and other companies that distributed, and leased computer hardware, Loren Williams moved to the non-profit sector joining PCs for People in 2021. Loren focuses on building relationships with organizations that want to put their "retired" technology towards bridging the digital divide while benefiting from no-charge e-cycling and data deletion services.

https://www.pcsforpeople.org/

About Loren Williams

Regional Account Manager
PCs for People
Kelly Stone
Chief Marketing Officer
Channel Program

Kelly Stone, Chief Marketing Officer at Channel Program, is a dynamic marketing executive with more than 15 years of experience driving success through strategic digital marketing, event organization, social media campaigns, and brand enhancement. Known for her passion and results-driven approach, Kelly has consistently aligned go-to-market plans with corporate growth goals, maximizing both B2B and B2C sales and generating multi-million-dollar revenue. Her efforts resulted in accolades like Best LinkedIn Company Page, Best Virtual Event, Social Media Professional of the Year and Nonprofit Communicator of the Year.

https://channelprogram.com/

About Kelly Stone

Chief Marketing Officer
Channel Program
Joanna Mirov
M&A Senior Advisor
Ntiva

Joanna Mirov began her career in the healthcare industry, working for successful women entrepreneurs. She later moved into IT as a technical recruiter, where she recognized the importance of hiring the right people for the right job. Joanna took the knowledge and confidence she built from these positions to launch her own company, MXOtech, in 2005. She drew her inspiration from her mentors as she grew a successful woman-owned enterprise, created career growth paths for her employees, and fostered a positive impact on her community and clients. In 2018, MXOtech became the only women-owned IT company to hold its HITRUST cybersecurity certification. Joanna takes on pro-bono work and partners with organizations like Upwardly Global and Year Up to offer youth training and employment opportunities at MXOtech. She has been recognized for her support of other women-led businesses and for her success as an entrepreneur, including the 2021 Enterprising Women of the Year Award, Top 15 Businesswomen in Illinois, Deborah Sawyer Rising Star Award, Crain’s Chicago Business Notable Entrepreneurs, and ChannelPro’s Peer of the Year Award.

https://www.ntiva.com/

About Joanna Mirov

M&A Senior Advisor
Ntiva
Bob Coppedge
Owner & CEO
Simplex-IT

Bob Coppedge is owner and CEO of Simplex-IT, an Ohio-based managed services provider (Simplex-IT.com) he created in 2007 to help businesses with or without internal IT departments. Bob has worn just about every hat there is in IT: developer, network engineer, CIO, consultant. He has also authored three books: A CEO’s Survival Guide to Information Technology (available on Audible and narrated by Bob himself); The MSP’s Survival Guide to Co-Managed IT Services; and I Don’t Want Your Job: Is Co-Managed IT Services the Right fit for You? Bob speaks at many events nationwide. With a no-nonsense but humorous style of delivery, Bob dives right into critical, complicated topics and breaks them down into simple components. The topic? He takes seriously. Himself? Not so much. Business, IT, cybersecurity, science, history, philosophy. There’s no telling where his brain will go.

https://www.simplex-it.com/

About Bob Coppedge

Owner & CEO
Simplex-IT
Karen Meracle
Sales Growth Architect
Sandler Training

Having spent 20+ years in the managed services space, Karen uses her passion for helping others as she guides companies in reaching their own growth goals. Karen specializes in helping companies seeking a systematic approach for prospecting, qualifying, and closing new business without giving away "unpaid consulting" to prospects who say they want to "think it over" then stop returning phone calls. She also helps companies who need direction in hiring and managing an "A player" sales team, who have previously thrown away too much time or money on the wrong people or the wrong strategies.

https://www.sandler.com/

About Karen Meracle

Sales Growth Architect
Sandler Training
Blair Dawson
Member
McDonald Hopkins

Blair has extensive experience in data privacy consulting and responding to data security incidents, as well as more than 20 years of insurance coverage consulting and claims knowledge. The majority of her practice focuses on responding to data security incidents while ensuring her clients remain compliant with state, federal and international requirements, as well as managing operational and reputational impact. Blair works with clients and third-parties, including forensic investigators, law enforcement and ransomware negotiators to identify and contain the incident, minimize disruption to business operations, deliver effective public communications, minimize exposure to possible litigation and regulatory investigations, and avoid attacks. Blair also develops cyber incident response policies and protocols and pre-breach and compliance services to place clients in the best position possible from a business, insurance, regulatory and incident response standpoint. Blair holds multiple IAPP certifications and recognitions (FIP, CIPP/US, CIPP/E, CIPM) and has a Master of Science of Cybersecurity. She is also an Advisory Board Member for The Cyber Helpline and a Member/Mentor for the Women in Cybersecurity (WiCyS) Mentorship Program. Blair is an Adjunct Professor at IIT, Chicago-Kent College of Law teaching Cybersecurity, Data Privacy and Incident Response for the JD Certificate program in Data Privacy Law. She was also selected as Crain's Chicago Business Notable Women in Law 2024.

https://www.mcdonaldhopkins.com/

About Blair Dawson

Member
McDonald Hopkins
Adam Bielanski
Founder & CEO
MSP+OS

Adam Bielanski is a standout in the tech service industry, driving the MSP Evolution through MSP+OS. He combines innovative tech with entrepreneurial values, guiding firms towards success like a lighthouse in a storm. With a decade-plus in IT, Adam’s known for his “strategic transformation blueprint,” fostering impactful, tangible changes. He’s not just an advisor, but a genuine ally, valuing the passion in your business journey. An accomplished author and a member of both the ConnectWise and The ChannelPro Network Advisory Councils, Adam’s multifaced contributions reflect his relentless drive. His sessions are more than informative, they’re a spark for ambition. Join Adam in a world where innovation fuels inspiration.

https://www.mspplusos.com/

About Adam Bielanski

Founder & CEO
MSP+OS
Christopher Vollmond-Carstens
Chief M&A Officer
Ntiva

Christopher Vollmond-Carstens (CVC) is the Chief M&A Officer of Ntiva, a leading provider of managed IT, security, and digital transformation services. He joined the company in 2020 to lead the company’s M&A and integration practice and is a member of the company’s Executive Leadership team. He has led six successful acquisitions and integrations during his tenure. His prior experience of 15+ years includes corporate development at TOMIA, management consulting at Deloitte, private equity at GE Energy Financial Services, and investment banking at Morgan Stanley. Christopher received a BA in Economics from Williams College and an MBA from the Darden School of Business at the University of Virginia.

https://www.ntiva.com/

About Christopher Vollmond-Carstens

Chief M&A Officer
Ntiva
Jonathan Browning
Executive Editor & Chief Content Strategist
The ChannelPro Network

Jonathan Browning joined ChannelPro as the Executive Editor and Chief Content Strategist in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.

https://www.channelpronetwork.com/

About Jonathan Browning

Executive Editor & Chief Content Strategist
The ChannelPro Network
Michael Siggins
Founder and Publisher
The ChannelPro Network

Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.

https://www.channelpronetwork.com/

About Michael Siggins

Founder and Publisher
The ChannelPro Network
Anjali Fluker
Senior Channel Editor
The ChannelPro Network

Anjali Fluker is Senior Channel Editor at The ChannelPro Network. She is an award-winning reporter and editor in the news industry for 25 years, specializing in topics including sports, local government, real estate and development, restaurants, and transportation for publications in Detroit, MI, and Orlando, FL.

https://www.channelpronetwork.com/

About Anjali Fluker

Senior Channel Editor
The ChannelPro Network
Matt Whitlock
Online Director, Technical Editor
The ChannelPro Network

Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as softball coach, amatuer chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA cells, and fixer of computers.

https://www.channelpronetwork.com/

About Matt Whitlock

Online Director, Technical Editor
The ChannelPro Network

Titanium Sponsors

About Kaseya IT Complete

https://www.itcomplete.com/ Sponsor Logo

Silver Sponsors

About Barracuda MSP

https://barracudamsp.com/ Sponsor Logo

About Dell Expert Network

https://dell.to/CPDEN Sponsor Logo

About Avast Business

http://www.avast.com/business Sponsor Logo

About Island by PerfTech

www.islandrouter.com Sponsor Logo

Silver Classic Sponsors

Bronze Sponsors

Cocktail Reception Hosts

Association Sponsors

About The ASCII Group

http://www.ascii.com/ Sponsor Logo

About PCs for People

https://www.pcsforpeople.org/ Sponsor Logo

About National Society of IT Service Providers

http://www.nsitsp.org/ Sponsor Logo

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Sessions on Feb 28, 2024

04:00 PM

Welcome Remarks

04:00 PM - 04:05 PMMahogany Ballroom I-IV
    Michael Siggins
    Founder and PublisherThe ChannelPro Network
    Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.
    04:05 PM

    Pre-Day Opening Keynote: Cultivating Leadership and Embracing Change: My MSP Journey

    04:05 PM - 04:35 PMMahogany Ballroom I-IV
      Joanna Mirov
      M&A Senior AdvisorNtiva
      Joanna Mirov began her career in the healthcare industry, working for successful women entrepreneurs. She later moved into IT as a technical recruiter, where she recognized the importance of hiring the right people for the right job. Joanna took the knowledge and confidence she built from these positions to launch her own company, MXOtech, in 2005. She drew her inspiration from her mentors as she grew a successful woman-owned enterprise, created career growth paths for her employees, and fostered a positive impact on her community and clients. In 2018, MXOtech became the only women-owned IT company to hold its HITRUST cybersecurity certification. Joanna takes on pro-bono work and partners with organizations like Upwardly Global and Year Up to offer youth training and employment opportunities at MXOtech. She has been recognized for her support of other women-led businesses and for her success as an entrepreneur, including the 2021 Enterprising Women of the Year Award, Top 15 Businesswomen in Illinois, Deborah Sawyer Rising Star Award, Crain’s Chicago Business Notable Entrepreneurs, and ChannelPro’s Peer of the Year Award.
      04:35 PM

      Local Partnerships Can Change the World: Refurbishing & Donating Tech to Those in Need

      04:35 PM - 04:45 PMMahogany Ballroom I-IV
        Loren Williams
        Regional Account ManagerPCs for People
        After more than 25 years working for IBM, Comdisco, and other companies that distributed, and leased computer hardware, Loren Williams moved to the non-profit sector joining PCs for People in 2021. Loren focuses on building relationships with organizations that want to put their "retired" technology towards bridging the digital divide while benefiting from no-charge e-cycling and data deletion services.
        04:45 PM

        Shortening the Selling Cycle

        04:45 PM - 04:55 PMMahogany Ballroom I-IV
          Karen Meracle
          Sales Growth ArchitectSandler Training
          Having spent 20+ years in the managed services space, Karen uses her passion for helping others as she guides companies in reaching their own growth goals. Karen specializes in helping companies seeking a systematic approach for prospecting, qualifying, and closing new business without giving away "unpaid consulting" to prospects who say they want to "think it over" then stop returning phone calls. She also helps companies who need direction in hiring and managing an "A player" sales team, who have previously thrown away too much time or money on the wrong people or the wrong strategies.
          04:55 PM

          Strategic Networking exclusively for Chicagoland IT Pros: MSP Matchmaker

          04:55 PM - 06:10 PMMahogany Ballroom I-IV
            Kelly Stone
            Chief Marketing OfficerChannel Program
            Kelly Stone, Chief Marketing Officer at Channel Program, is a dynamic marketing executive with more than 15 years of experience driving success through strategic digital marketing, event organization, social media campaigns, and brand enhancement. Known for her passion and results-driven approach, Kelly has consistently aligned go-to-market plans with corporate growth goals, maximizing both B2B and B2C sales and generating multi-million-dollar revenue. Her efforts resulted in accolades like Best LinkedIn Company Page, Best Virtual Event, Social Media Professional of the Year and Nonprofit Communicator of the Year.
            Adam Bielanski
            Founder & CEOMSP+OS
            Adam Bielanski is a standout in the tech service industry, driving the MSP Evolution through MSP+OS. He combines innovative tech with entrepreneurial values, guiding firms towards success like a lighthouse in a storm. With a decade-plus in IT, Adam’s known for his “strategic transformation blueprint,” fostering impactful, tangible changes. He’s not just an advisor, but a genuine ally, valuing the passion in your business journey. An accomplished author and a member of both the ConnectWise and The ChannelPro Network Advisory Councils, Adam’s multifaced contributions reflect his relentless drive. His sessions are more than informative, they’re a spark for ambition. Join Adam in a world where innovation fuels inspiration.
            Christopher Vollmond-Carstens
            Chief M&A OfficerNtiva
            Christopher Vollmond-Carstens (CVC) is the Chief M&A Officer of Ntiva, a leading provider of managed IT, security, and digital transformation services. He joined the company in 2020 to lead the company’s M&A and integration practice and is a member of the company’s Executive Leadership team. He has led six successful acquisitions and integrations during his tenure. His prior experience of 15+ years includes corporate development at TOMIA, management consulting at Deloitte, private equity at GE Energy Financial Services, and investment banking at Morgan Stanley. Christopher received a BA in Economics from Williams College and an MBA from the Darden School of Business at the University of Virginia.
            06:10 PM

            Welcome Cocktail Reception

            06:10 PM - 08:10 PMMahogany Ballroom V-VII

            Sponsors

            Sessions on Feb 29, 2024

            08:30 AM

            Networking Breakfast

            08:30 AM - 09:30 AMMahogany Ballroom I-IV
            09:30 AM

            Opening Remarks

            09:30 AM - 09:45 AMMahogany Ballroom I-IV
              Michael Siggins
              Founder and PublisherThe ChannelPro Network
              Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.
              09:45 AM

              Six Ways to Use AI to Improve Your MSP

              09:45 AM - 10:15 AMMahogany Ballroom I-IV
                Blair Dawson
                MemberMcDonald Hopkins
                Blair has extensive experience in data privacy consulting and responding to data security incidents, as well as more than 20 years of insurance coverage consulting and claims knowledge. The majority of her practice focuses on responding to data security incidents while ensuring her clients remain compliant with state, federal and international requirements, as well as managing operational and reputational impact. Blair works with clients and third-parties, including forensic investigators, law enforcement and ransomware negotiators to identify and contain the incident, minimize disruption to business operations, deliver effective public communications, minimize exposure to possible litigation and regulatory investigations, and avoid attacks. Blair also develops cyber incident response policies and protocols and pre-breach and compliance services to place clients in the best position possible from a business, insurance, regulatory and incident response standpoint. Blair holds multiple IAPP certifications and recognitions (FIP, CIPP/US, CIPP/E, CIPM) and has a Master of Science of Cybersecurity. She is also an Advisory Board Member for The Cyber Helpline and a Member/Mentor for the Women in Cybersecurity (WiCyS) Mentorship Program. Blair is an Adjunct Professor at IIT, Chicago-Kent College of Law teaching Cybersecurity, Data Privacy and Incident Response for the JD Certificate program in Data Privacy Law. She was also selected as Crain's Chicago Business Notable Women in Law 2024.
                Adam Bielanski
                Founder & CEOMSP+OS
                Adam Bielanski is a standout in the tech service industry, driving the MSP Evolution through MSP+OS. He combines innovative tech with entrepreneurial values, guiding firms towards success like a lighthouse in a storm. With a decade-plus in IT, Adam’s known for his “strategic transformation blueprint,” fostering impactful, tangible changes. He’s not just an advisor, but a genuine ally, valuing the passion in your business journey. An accomplished author and a member of both the ConnectWise and The ChannelPro Network Advisory Councils, Adam’s multifaced contributions reflect his relentless drive. His sessions are more than informative, they’re a spark for ambition. Join Adam in a world where innovation fuels inspiration.
                Matt Whitlock
                Online Director, Technical EditorThe ChannelPro Network
                Matt Whitlock is responsible for the strategic direction and technical content of ChannelProNetwork.com. He brings more than 20 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear. Matt’s decade of experience in online media, community management, and web development has been instrumental in propelling the ChannelPro brand into the digital future. Matt also lends his vocal talent (and sense of humor) as host for the ChannelPro Weekly Podcast, a weekly audio program specifically tailored for resellers, VARs, MSPs, and system builders. His spare time is devoted primarily to his wife and two wonderful children as softball coach, amatuer chauffeur, opener of jars, target for NERF bullets, maker of coffee and sandwiches, changer of AA and AAA cells, and fixer of computers.
                10:15 AM

                Uncovering Innovation. Learn How to Create a Strong and Loyal Customer Base by Giving Them Something They Didn't Even Know They Wanted: Presented by Kaseya (IT Com[plete)

                10:15 AM - 10:35 AMMahogany Ballroom I-IV

                Sponsors

                10:35 AM

                Gold Sponsor Presentation: TD Synnex

                10:35 AM - 10:45 AMMahogany Ballroom I-IV

                Sponsors

                10:45 AM

                Hyper Automation Unleashed: Exploring the Power of ASIO, the Official Platform as a Service: Presented by Connectwise

                10:45 AM - 10:55 AMMahogany Ballroom I-IV

                Sponsors

                10:55 AM

                Zero Trust at the Endpoint: Presented by Threatlocker

                10:55 AM - 11:05 AMMahogany Ballroom I-IV

                Sponsors

                11:05 AM

                Break

                11:05 AM - 11:15 AM
                11:15 AM

                Selling Up! 5 Strategies for Winning Bigger Accounts

                11:15 AM - 11:45 AMMahogany Ballroom I-IV
                  Kelly Stone
                  Chief Marketing OfficerChannel Program
                  Kelly Stone, Chief Marketing Officer at Channel Program, is a dynamic marketing executive with more than 15 years of experience driving success through strategic digital marketing, event organization, social media campaigns, and brand enhancement. Known for her passion and results-driven approach, Kelly has consistently aligned go-to-market plans with corporate growth goals, maximizing both B2B and B2C sales and generating multi-million-dollar revenue. Her efforts resulted in accolades like Best LinkedIn Company Page, Best Virtual Event, Social Media Professional of the Year and Nonprofit Communicator of the Year.
                  Bob Coppedge
                  Owner & CEOSimplex-IT
                  Bob Coppedge is owner and CEO of Simplex-IT, an Ohio-based managed services provider (Simplex-IT.com) he created in 2007 to help businesses with or without internal IT departments. Bob has worn just about every hat there is in IT: developer, network engineer, CIO, consultant. He has also authored three books: A CEO’s Survival Guide to Information Technology (available on Audible and narrated by Bob himself); The MSP’s Survival Guide to Co-Managed IT Services; and I Don’t Want Your Job: Is Co-Managed IT Services the Right fit for You? Bob speaks at many events nationwide. With a no-nonsense but humorous style of delivery, Bob dives right into critical, complicated topics and breaks them down into simple components. The topic? He takes seriously. Himself? Not so much. Business, IT, cybersecurity, science, history, philosophy. There’s no telling where his brain will go.
                  Jonathan Browning
                  Executive Editor & Chief Content StrategistThe ChannelPro Network
                  Jonathan Browning joined ChannelPro as the Executive Editor and Chief Content Strategist in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.
                  11:45 AM

                  The Secret Path to More Profit: Presented by Galactic Advisors

                  11:45 AM - 11:55 AMMahogany Ballroom I-IV

                  Sponsors

                  11:55 AM

                  Next-Gen Enterprise Security: Threat Exposure Management (CTEM): Presented by Nanitor

                  11:55 AM - 12:05 PMMahogany Ballroom I-IV

                  Sponsors

                  12:05 PM

                  Gold Sponsor Presentation: Acronis

                  12:05 PM - 12:15 PMMahogany Ballroom I-IV

                  Sponsors

                  12:15 PM

                  Silver Sponsor ROI Lightning Round

                  12:15 PM - 12:45 PMMahogany Ballroom I-IV

                  Sponsors

                  12:45 PM

                  Product & Services Expo Luncheon

                  12:45 PM - 02:15 PMMahogany Ballroom V-VII
                  02:15 PM

                  The Secrets to Onboarding Clients Successfully

                  02:15 PM - 02:45 PMMahogany Ballroom I-IV
                    Will Young
                    Chief Technology OfficerBering McKinley
                    As chief technology officer, Will Young oversees the development and consulting of Bering McKinley’s ConnectWise Automate and Service Management programs for the past three years. With 15 years of service delivery experience, he has built and run service departments both as an employee and a consultant. With a strong desire for continued knowledge and new challenges, Will participates in industry groups and is always looking for new ways to use technology to solve problems faster.
                    Joanna Mirov
                    M&A Senior AdvisorNtiva
                    Joanna Mirov began her career in the healthcare industry, working for successful women entrepreneurs. She later moved into IT as a technical recruiter, where she recognized the importance of hiring the right people for the right job. Joanna took the knowledge and confidence she built from these positions to launch her own company, MXOtech, in 2005. She drew her inspiration from her mentors as she grew a successful woman-owned enterprise, created career growth paths for her employees, and fostered a positive impact on her community and clients. In 2018, MXOtech became the only women-owned IT company to hold its HITRUST cybersecurity certification. Joanna takes on pro-bono work and partners with organizations like Upwardly Global and Year Up to offer youth training and employment opportunities at MXOtech. She has been recognized for her support of other women-led businesses and for her success as an entrepreneur, including the 2021 Enterprising Women of the Year Award, Top 15 Businesswomen in Illinois, Deborah Sawyer Rising Star Award, Crain’s Chicago Business Notable Entrepreneurs, and ChannelPro’s Peer of the Year Award.
                    Jonathan Browning
                    Executive Editor & Chief Content StrategistThe ChannelPro Network
                    Jonathan Browning joined ChannelPro as the Executive Editor and Chief Content Strategist in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.
                    02:45 PM

                    Beyond Basics: Elevating Managed Services with Comprehensive Education and Partnerships

                    02:45 PM - 03:05 PMMahogany Ballroom I-IV
                      Anjali Fluker
                      Senior Channel EditorThe ChannelPro Network
                      Anjali Fluker is Senior Channel Editor at The ChannelPro Network. She is an award-winning reporter and editor in the news industry for 25 years, specializing in topics including sports, local government, real estate and development, restaurants, and transportation for publications in Detroit, MI, and Orlando, FL.

                      Sponsors

                      03:05 PM

                      How NOT to Get Fired by Your Clients

                      03:05 PM - 03:35 PMMahogany Ballroom I-IV
                        Joanna Mirov
                        M&A Senior AdvisorNtiva
                        Joanna Mirov began her career in the healthcare industry, working for successful women entrepreneurs. She later moved into IT as a technical recruiter, where she recognized the importance of hiring the right people for the right job. Joanna took the knowledge and confidence she built from these positions to launch her own company, MXOtech, in 2005. She drew her inspiration from her mentors as she grew a successful woman-owned enterprise, created career growth paths for her employees, and fostered a positive impact on her community and clients. In 2018, MXOtech became the only women-owned IT company to hold its HITRUST cybersecurity certification. Joanna takes on pro-bono work and partners with organizations like Upwardly Global and Year Up to offer youth training and employment opportunities at MXOtech. She has been recognized for her support of other women-led businesses and for her success as an entrepreneur, including the 2021 Enterprising Women of the Year Award, Top 15 Businesswomen in Illinois, Deborah Sawyer Rising Star Award, Crain’s Chicago Business Notable Entrepreneurs, and ChannelPro’s Peer of the Year Award.
                        Adam Bielanski
                        Founder & CEOMSP+OS
                        Adam Bielanski is a standout in the tech service industry, driving the MSP Evolution through MSP+OS. He combines innovative tech with entrepreneurial values, guiding firms towards success like a lighthouse in a storm. With a decade-plus in IT, Adam’s known for his “strategic transformation blueprint,” fostering impactful, tangible changes. He’s not just an advisor, but a genuine ally, valuing the passion in your business journey. An accomplished author and a member of both the ConnectWise and The ChannelPro Network Advisory Councils, Adam’s multifaced contributions reflect his relentless drive. His sessions are more than informative, they’re a spark for ambition. Join Adam in a world where innovation fuels inspiration.
                        Jonathan Browning
                        Executive Editor & Chief Content StrategistThe ChannelPro Network
                        Jonathan Browning joined ChannelPro as the Executive Editor and Chief Content Strategist in 2023. His goal is to serve the channel community by covering the issues that matter most to MSPs, VARs, technology integrators, and IT consultants. He has successfully served in marketing, sales, and IT leadership positions throughout his career, including roughly six years in marketing director roles for Massachusetts-based managed services providers.
                        03:35 PM

                        Sponsor Award Voting

                        03:35 PM - 03:50 PMMahogany Ballroom I-IV
                        03:50 PM

                        Keynote: Securing the Future: The Right Approach to Cybersecurity and Compliance Consulting

                        03:50 PM - 04:20 PMMahogany Ballroom I-IV
                          Blair Dawson
                          MemberMcDonald Hopkins
                          Blair has extensive experience in data privacy consulting and responding to data security incidents, as well as more than 20 years of insurance coverage consulting and claims knowledge. The majority of her practice focuses on responding to data security incidents while ensuring her clients remain compliant with state, federal and international requirements, as well as managing operational and reputational impact. Blair works with clients and third-parties, including forensic investigators, law enforcement and ransomware negotiators to identify and contain the incident, minimize disruption to business operations, deliver effective public communications, minimize exposure to possible litigation and regulatory investigations, and avoid attacks. Blair also develops cyber incident response policies and protocols and pre-breach and compliance services to place clients in the best position possible from a business, insurance, regulatory and incident response standpoint. Blair holds multiple IAPP certifications and recognitions (FIP, CIPP/US, CIPP/E, CIPM) and has a Master of Science of Cybersecurity. She is also an Advisory Board Member for The Cyber Helpline and a Member/Mentor for the Women in Cybersecurity (WiCyS) Mentorship Program. Blair is an Adjunct Professor at IIT, Chicago-Kent College of Law teaching Cybersecurity, Data Privacy and Incident Response for the JD Certificate program in Data Privacy Law. She was also selected as Crain's Chicago Business Notable Women in Law 2024.
                          04:20 PM

                          Closing Remarks, Sponsor Awards & Attendee Giveaways!

                          04:20 PM - 04:35 PMMahogany Ballroom I-IV
                            Michael Siggins
                            Founder and PublisherThe ChannelPro Network
                            Michael Siggins is the founder and publisher of The ChannelPro Network. Since March 2007 the network has been providing targeted business and technology information for the IT channel. Via its print and online properties, the network delivers expert opinion, analysis, news, product reviews, and advice vital to business success. Michael is also president and publisher of ChannelPro: The Insider’s Guide to SMB, the only channel media property dedicated to the needs of channel professionals working in the SMB marketplace. Prior to founding The ChannelPro Network, Michael worked for more than 14 years at IDG, the world’s leading technology media, events, and research company.