This training will be held virtually. You will receive your access link and details one week before the date of the training
This informative session focuses on the need for change and innovation in primary care and explains how organisations can introduce change, which will lead to positive patient experiences. The session will also cover the various change models that are widely used, specifically explaining how the Plan, Do, Study, Act model can be applied in practice.
Objectives
Understand the difference between change and innovation
Gain an overview of the internal and external drivers for change
Learn how to mitigate resistance to change
Gain an overview of the change models
Learn how to apply the PDSA model in practice
Designed for
Current, new and aspiring managers
