Noted writer Stephen Covey described trust as the one thing that changes everything. This program will explore what trust is and its critical role in personal and organizational dynamics and offer specific, practical ways to build and/or rebuild trust when it is broken.
Instructor: Norval (John) Settle
Norval (John) Settle
John Settle has over twenty years experience as a mediator and trainer. He is certified as a mediator and Mentor Mediator by the Supreme Court of Virginia, and he holds Advanced Workplace Mediator status from the Association for Conflict Resolution. He heads his own mediation and consulting firm (SETTLEment Associates, LLC) and is among the cadre of consultants for several national firms providing ADR services. He has been a trainer and mediator with the Northern Virginia Mediation Service since 1998. He is a contract mediator for three offices of EEOC (including EEOC’s internal “Resolve” program) and has mediated and trained for many federal agencies. He served as the contract Ombudsman for the U.S. Architect of the Capitol. Mr. Settle is on the faculty of George Washington University’s Center for Excellence in Public Administration, teaching conflict management and negotiation skills, and has taught negotiation skills at GWU Law School. He is a retired member of the Virginia Bar. Mr. Settle formerly held senior federal management positions, and he received the Presidential Award of Meritorious Executive in the Senior Executive Service.
A fee equal to 30% of the registration cost of the course will apply for any changes to registration (cancellation, re-scheduling) made less than 10 calendar days in advance. This fee is non-refundable, non-transferable and cannot be applied to future classes.
Refunds may be processed in the following ways: credit to be used on a course of equal or lesser value within a year from being awarded or by check. Please allow 7-10 business days for processing.
Participants who register for the training but do not attend or cancel their registration less than 48 hours prior to the start of the training will be billed the full tuition cost of the training.