This course wil be with Dr. John Cross.
Conflict Resolution workshop
1. Ice Breaker: How does Conflict Arise?
2. Sources of Conflict and Conflict Resolution
3. De-escalation techniques
a. Use of Space/tools
b. Use of language
c. Use of tone
d. Use of body language
4. Six Step technique for Group Problem solving
5. Sources of Stress, and stress management techniques
This course will be highly interactive and will rely heavily on the participation and cooperation
of the participants. For each course we will provide a highly qualified and experienced
Proposed Venue: Dedeman Hotel
The Dedeman Erbil Hotel is a 5-star hotel in Erbil that offers modern meeting facilities and
excellent service in an open buffet restaurant that includes a variety of Kurdish food such as
Qozi, Bryani , Dolma, Fish, Kebab and various others foods. The sumptuous coffee break
includes Tea, juice, coffee, snacks, fruits and other refreshments.