The Central Florida Chapter of the National Customer Service Association is pleased to announce the
subject of our August virtual meeting, namely "Enhance Diversity through Vulnerability".
Our guest speaker for the event is Federica Di Sansebastiano.
Federica is a SHRM Certified Professional with more than 15 years of progressive experience in
Human Resources and expertise in Diversity management.
She worked as Diversity manager for IBM Italy, helping the Company to create a sustainable
competitive advantage through workforce diversity. She led the implementation of key
initiatives, diversity training and development programs that created a more inclusive
workplace and contributed to the development, advancement and retention of diverse talent.
She partnered with several Italian and International organizations to promote the culture of
inclusiveness in the work environment and she actively contributed to the enhancement of IBM
Global Diversity Policies and procedures.
In 2016 Federica moved with her family to South Florida where she started to collaborate as
Advisor with HBA, Healthcare Businesswomen Association, a no profit organization committed
to achieving gender parity in leadership positions, facilitating career and business connections
and providing effective practices that enable organizations to realize the full potential of their
female talent.
Our August meeting will take place on Thursday, August 20th from 7:30 – 9:00 am via Zoom.
A Zoom meeting invite will be sent to all registered participants on the Wednesday evening preceding our event.
We are looking forward to seeing you there.