April 3: The New World Classification of Periodontal Diseases Dental Practice Key Performance Metrics by Karima Bapoo-Mohamed Dip DH, RDH, MBA

For the Dentist, Hygienist and any interested Auxiliary

Morning: The new World Classification of Periodontal Diseases created jointly by the AAP and the EFP and was first introduced in Amsterdam in 2018. The new classification is based partly on Human Microbiome Project, launched by the National Institutes of Health from 2008 to 2017. It provides a new perspective on the etiology of periodontal disease. For the first time ever, implant related periodontal diseases have been included in the Classification.  With this understanding dental clinicians can help their patients prevent a state of dysbiosis leading to disease and maintain a state of symbiosis leading to health. Learning Objectives: • Review the patient process of care Define Dysbiosis and Symbiosis • Review the New world periodontal classifications of stages and grades •  Describe evidence-based mechanical and chemical means of maintaining a state of symbiosis • Review the periodontal documentation required for current guidelines • Examine the accurate assessment tools for early diagnosis Compose customized care plans and appointment sequencing of treatment plans • Evaluate the metrics to assess clinical outcomes

Afternoon: Every dental practice uses some business metrics to measure its success and profits. However, what gets measured sometimes does not necessarily reveal the true health of the practice. Either the right data is not being gathered or all the data that is being gathered is not analyzed optimally to create clinical opportunities. By tracking important business metrics  (KPI) in order to provide the necessary roadmap to success. Data that shows deficit provide opportunity to improve performance.  This course will share the true, tried and tested best practices to target practice efficiency and productivity, common management mistakes and how to avoid them, practice improvements to enhance the patients’ dental experience and teams’ engagement and enjoyment of their jobs leading to decreased office stress and increased profit!  Learning Objectives: Describe the six “P” formula of the bare-essential metrics to track •  Evaluate the line items in each of the six metrics •  Review restorative and hygiene departments production and efficiencies •  Discuss formula for hygiene capacity based on active patient count •  Review the need for comprehensive data collection •  Describe the components of patient satisfaction formula to increase referrals Review the elements of an optimal new patient experience •  Discuss the role and responsibility of entire TEAM in the dental practice profitability

About the Speaker:

Karima is a graduate of two faculties from the University of Alberta in Edmonton. Her undergraduate in the Dental Hygiene program and a master’s degree in Business Administration In addition to her hygiene practice in Le Marchand Mansion Edmonton, Karima is an associate clinical professor at the dental hygiene department at the Faculty of Medicine and Dentistry, University of Alberta. As a creative and collaborative leader, she has been able to motivate and empower teams with different backgrounds and abilities to help improve their practices by creating operational efficiencies and manage change processes.