Advanced Interpersonal Skills Training

Wednesday, 16 November 2022 9:00 AM - 12:00 PM AWST

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Wednesday, 16 November 2022 9:00 AM - 12:00 PM AWST

You can tailor Advanced Interpersonal Communication training sessions to meet your needs.

This Advanced Interpersonal Skills Session aims to assist your team members, managers, and all staff communicate effectively with respect, build relationships, interact professionally, and control their emotions in order to improve business relations.

Advanced Interpersonal Communication is a requirement to collaborate with others and work in teams. This session will address all areas of concern and assist individuals in increasing their interpersonal skills. It also addresses any unintended communication they may have. This session will help you gain a better understanding of non-spoken communication. It also allows for a more effective implementation of interpersonal communication in your company. This improves management and interdepartmental relationships. It also results in greater productivity, happier staff and a higher standard of customer service.

Employees must learn how to communicate effectively with one another. Negative communication from a coworker can have a negative impact on the productivity of the entire team. A communication coach is a good option for business owners who are having trouble communicating effectively in the workplace. Our communication coaches have the ability to help businesses improve their interpersonal skills. Our job is to help employees understand and use their communication styles to reach their professional and personal goals.

A formal training program is a great way to develop your team's interpersonal skills and train your colleagues. A trainer can then guide individuals through a step-by, detailed program. A business that chooses to train with an outside trainer will get the best possible professional training. This training can be tailored to your needs in Melbourne, Canberra and Perth.

Learning Interpersonal Skills

How to control your emotions

You and your company will benefit from being in control of your emotions. Learn how to instantly change your attitude, mood, and perception.

How to use questioning techniques

You can use questioning techniques to help you with both information gathering and control. You will learn how to change subjects quickly, motivate others, and communicate more effectively with communication techniques.

Mirroring is a great way to build trust

Rapport is all about connections and similarities. Participants learn how to better connect with each other using simple, yet effective mirroring techniques.

How to use and read body language signals

You will find that reading body language is a useful skill throughout your entire life. This area is developed and discussed with participants how they can benefit from this type of communication.

Respect in your business

What is the definition of respect? What is respect? Does it come from within? We talk about respect and give information on how to demonstrate it.

Positive Mentality

Positive thinking will make all the difference. Positive outlook will make everything seem easier. You will feel empowered and will be able to accomplish anything. You will feel empowered and able to perform at your best.

Behavior Tools and Techniques

We will be adding more behavioral tools to the site as we improve existing behavior.

Social Categories and Personalities

Learn about the four social groups and how you can improve yours if you wish. You will also learn about your personality and why you do the things that you do. This section also provides information about your workplace and how you can help them.

Plus, much more

There are many modules and content available. If you have any specific goals for your team, please contact us. We can help you create the perfect piece of work with our editing team.

Further information about the course outline

Participants will learn:

What conflict is it and how it can escalate
The Five Most Common Conflict Resolution Styles
- How to increase information flow via nonverbal and oral communication
- Some effective techniques for intervention
How to increase trust and morale among staff
How to make your team more confident in their ability to manage conflict

Definition of Conflict

Participants will have the opportunity to discuss some of their assumptions regarding conflict and also explore the positives as well as the negatives.

Different types of conflict

The session will focus on three types of conflict: group, interpersonal, or internal. We will also discuss open conflict and hidden conflict.

Impulsive and spontaneous

Impulsive people are more likely to act quickly and resort to shouting and arguing under stress. They may then regret their actions and words. This session examines impulsive and reflective actions.

Johari Windows

The Johari Window allows us to examine our self-awareness as well as our ability to ask for the opinions of others. Through case studies and examples, we will explore the Johari Window in greater detail.

Phases of Conflict

This session will discuss the possible consequences of conflict, two models of conflict, and strategies to deal with them.

As much as you can

Participants will enjoy this fast and fun exercise, which helps them to learn about conflict resolution.

Conflict Resolution Style Questionnaire

To help identify their preferred method of conflict resolution, participants will complete an individual questionnaire. They will then work in small groups to examine their style.

Communication is a key component in conflict resolution

To resolve conflict, we have many tools available to us, including active listening, paraphrasing and questioning. Through role plays and lectures, we'll explore all of these theories in depth.

7 Steps to Ironing Out Things

These are seven easy things you can do to resolve conflict. In this session, we'll briefly explore each option.

The Clash/Chance Test

Participants will be asked questions using a role-playing session that will help them to identify the benefits of a battle.

The Special Resolution of Conflict

This session will discuss a few procedures we can use for conflict resolution.

Facilitating Conflict

Many leadership models have incorporated facilitation skills as a foundation. Facilitation will be discussed and applied to conflicts. Facilitation skills will be practiced in a role-play.

Establishing norms

A set of rules or guidelines that a group agrees upon to follow is called a standard. The ability to establish norms in a conflict situation can help members remain focused on the problem and keep them calm and rational.

Making an Intervention

Leaders are often faced with situations where they have to intervene in order to resolve conflicts. This session will discuss how to effectively intervene.

Tailored Training

This session can be tailored for teams, management staff, customer service representatives, or all staff. Your company's productivity, customer service standards, and Company standards will improve by training and educating all staff members.
Contact us for more information about this training session or to request a custom outline at no cost.

Paramount Training & Development