Who should attend?
§ HR Managers or Key staff responsible for operational delivery of recruitment and selection, skills and competency development, monitoring performance, and the creation of tools and skills to ensure good staff retention and high team performance.
Course Objectives
§ To understand the importance of KPIs in the development of effective and profitable teams
§ To identify KPIs that need to be measured and monitored on a performance dashboard
§ To develop an effective Recruitment & Selection strategy to ensure that your organization attracts and employs the right calibre of employee
§ To develop an effective Mentoring and Coaching strategy to ensure a high level of personal skill at managerial level
§ To develop essential Interviewing skills, such as performance reviews and appraisals, and disciplinary and exit interviews
Course Content
§ Key Performance Indicators:
What are they, where do they come from and why are they necessary? Role of KPIs in forming HR Strategies.
§ Developing a sound recruitment strategy:
Aligning the beliefs and values of prospective employees with your business philosophy and methodology. Matching the right people to the right jobs.
§ KPI’s role in personal appraisals and performance reviews
How to use KPI dashboards effectively to identify the day-to-day performance and future potential of individual team members.
§ Developing effective performance remedies:
Conducting key staff interviews – reviews and appraisals; corrective and disciplinary interviews; mentoring skills to pass on experience and basic know-how; coaching to ensure steady and positive personal development..
For a small extra fee you can get Missouri State University Certification
