Have you ever started your day with a list of things to do, only to get to the end of the day without checking anything off?
Is it sometimes difficult for you to manage resident and team member expectations?
Do you avoid delivering negative feedback or handling difficult conversations?
If your answer to any of these questions is yes, then help is on the way! Please join us for a live, interactive webinar where we will address the things that can come up during the workday that keep us from getting work done! Topics to be covered will include customer service; communication; time management and organization; delivering feedback and how to handle difficult conversations.
Attendees can expect to take away useful tools and learn widely used professional practices to help manage the non-technical, non-compliance aspects of day-to-day operations.
Date:
Tuesday, January 17, 2017
Time:
2:00PM EDT/1:00PM CDT/12:00PM MDT/ 11:00AM Pacific
This special event is brought to you by NAHMA, hosted by Rocky AHMA.
About the Trainer:
Brenda Harrington, founder of Adaptive Leadership Strategies, LLC, works withprivate, public and nonprofit organizations to improve performance by helping staff members work with greater agility and expanded leadership capacity. In the past, Brenda served as Executive Vice President, Operations for a large property management and consulting firm. She is a Moderator on the Global Delivery Team for Harvard Business School Publishing (HBP), where she facilitates leadership development courses for HBP corporate clients worldwide. Brenda has received her Certification for Leadership Coaching from Georgetown University, and is also certified by the International Coach Federation (ICF).
