2019 NAVC Media E-Commerce Summit

Tue, September 17 2019, 12:30 PM - Wed, September 18 2019, 1:30 PM [CST]

1 East Pershing Road, Kansas City, MO, 64108, United States

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E-Commerce Full Registration PARTIAL APPROVAL - $795.00

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Tue, September 17 2019, 12:30 PM - Wed, September 18 2019, 1:30 PM [CST]

The Westin Kansas City at Crown Center, 1 East Pershing Road, Kansas City, MO, 64108, United States.

Enhance Your Sales Strategy at the NAVC Media E-Commerce Summit

Brought to you by Today's Veterinary Business and Veterinary Advantage.

Engagement. Loyalty. Trust. These are the dynamics driving consumer choices, and smart businesses are harnessing them to create powerful connections. In just 24 hours at the NAVC Media E-Commerce Summit will equip you with skills on changing consumer dynamics, retail trends, blending channels, emerging care models and best practices impacting business strategy. This is one you don’t want to miss!

The E-Commerce Summit is designed for senior executives, national account and channel teams from animal health manufacturers, distributors, hospital consolidators, and e-commerce players. Don't miss your chance to learn from experts that will help take your business strategy to the next level.

NAVC Media

NAVC.com

Focusing on the Business of Animal Health, Today’s Veterinary Business is the first addition to the NAVC Media family of publications to focus on the business side of the animal health practice. With a dedication to leadership, innovation and success, Today’s Veterinary Business provides content that will inspire veterinary practice teams to elevate overall practice performance.

CONTACT ORGANIZER

Andrew Bleiman
General Manager, North America - Furbo By Tomofun

Andrew leads strategy, growth and partnerships for Furbo Dog Camera in North America. Prior to Furbo, he ran marketing for Paul Allen’s technology division at Vulcan in Seattle and helped launch Trunk Club in Chicago. Andrew is co-founder of ZooBorns and authors the bestselling ZooBorns book line. He serves on the Board of Directors of the Seattle Aquarium.

Vincent Bradley
Co-Founder + Chief Executive Officer, Heart + Paw

Vincent Bradley is a proven veteran of the multi-site healthcare industry with over 25 years of experience, most recently serving as the President & CEO of Banfield Pet Hospital. Key growth initiatives that doubled Banfield’s size during his tenure included developing the practice’s free-standing de novo program, repurchasing all Banfield franchise locations, acquiring numerous private practices, and maintaining industry leading comp growth at existing hospitals.

Ornel Cotera
Senior Director of Healthcare, Chewy

As Senior Director of Healthcare at Chewy, Ornel Cotera is responsible for leading the company’s Veterinary Diets, Chewy Pharmacy, and OTC Flea & Tick categories. He focuses on strengthening the customer experience by ensuring customers can find the healthcare products they need, purchase them at competitive prices and trust they were sourced, stored, and delivered correctly. Chewy Pharmacy has become the fastest-growing online pet pharmacy in the country, which has supported Chewy’s impressive growth in a competitive, multi-billion-dollar industry. His team’s customer-centric strategy has not only propelled business goals but has increased customer compliance and introduced new customers to the healthcare category. Before joining Chewy in September 2015, Ornel held strategic roles at Office Depot and Hess Retail in Category Management and Store Operations. For more than eight years, he managed store teams and several categories, while also launching new business concepts, including restaurants, private label products, and new merchandising experiences.

Mark L. Cushing
Founding Partner, Animal Policy Group

A long-time political strategist, lobbyist, corporate executive and former litigator, Mark focuses his advocacy practice on providing high-level strategic advice, state and federal lobbying, and consulting services to clients in the U.S., Canada and Mexico. Since 2004 he has specialized in animal health, animal welfare, veterinary and veterinary educational issues. He also serves as Trustees Counsel for Lincoln Memorial University in Harrogate, TN and Policy Advisor to the Center for Animal Health in Appalachia.

Ben Jacobs
Head of Ventures and Partnerships, Mars Petcare’s Kinship Division

Ben serves as Head of Ventures for Mars Petcare's Kinship division, helping accelerate startups from the global leader in petcare. His efforts include the $100M Companion Fund and Leap Venture Studio for early stage companies. Ben joined Mars via the acquisition of Whistle, which he co-founded and was CEO from start until 2018. Whistle catalyzed a connected devices category and today leads the industry with its Whistle 3 pet tracker & activity monitor. Prior to founding Whistle, Ben served as an Entrepreneur-in-Residence and investment professional with DCM Ventures evaluating startups from seed to growth stages and as a management consultant at Bain & Company, where he worked across technology, private equity and consumer goods. He holds B.A. and M.A. degrees from Yale University.

Cal Lai
Chairman & CEO, Vet24seven

Cal Lai is a serial entrepreneur with experience in building and operating marketing, advertising and ecommerce businesses. He is a recognized expert in technology and internet marketing, and is founder and CEO of three marketing focused technology companies with total market capitalization of approximately $200M at their peaks. Cal has an uncanny ability to spot shifts in technology and communication, creating companies that take advantage of market changes.

Chuck Latham
CEO & President, Chuck Latham & Associates

In 1984 Chuck founded CLA to continue his veterinary and pet passion, and currently holds the position of CEO & Owner. Recently CLA also founded Cactus Compliance to help companies manage their MAP compliance. Chuck has been chairman of NARMS, President of Petsmart Charities, previously a Board Member of PIJAC and a former member of the UT Martin Ag Council. He is currently a Board Member of the APPA.

Deb Leon
CEO and Co-Founder, whiskerDocs

Deb Leon is CEO and co-founder of whiskerDocs, the first enterprise level 24/7 pet help line in the United States. whiskerDocs serves 1.2 million pets through its partner clients, including Rover, Pets Best, Pethealth, FIGO, Babel Bark, VCA, SONY PlayStation, News Corp employees (includes Dow Jones and Wall Street Journal companies) and others. Decision support services are delivered via phone, chat, messaging, email and soon veterinary tele-consults via integrated video chat.

Kerri Marshall
Founder, BabelBark

Dr. Marshall is a veterinarian and an innovator in the animal health care field. She has served as a member of the Founding Management Team of Banfield Pet Hospitals, VP of Customer Experience and CVO at Trupanion, Inc., Chief Relationship Manager at Sikka Software, Inc. Animal Health Division, Consulting Chief Experience Officer at Principle Imaging Corporation, Co-Founder of Nanoport Technologies, and Founder of Veterinary Health Trends, LLC.

Thomas Schwarztrauber
Director of Category Leadership & Strategic Planning, Nestlé Purina North America

Tom is a Sade fan who also does global category management & corporate strategic planning (all in that order).  His varied career started in the early 90s, where he specialized in health care & workers compensation finance, then transitioned in the mid-nineties commercial lending and category management for GMAC, where he managed all car dealerships in Arkansas and Mississippi.  In the early 2000s he joined Nestle Purina, where for the last ten years in particular he has focused on the rapid changes occurring in shopper behavior, the omnichannel retail landscape, macroeconomic shifts, and technological advancements.  He has been keynote speaker at numerous conferences, with the subject almost always being the future of retail.  Tom currently works with C-Suite executives spanning the globe, including retailers and private equity firms throughout Australia & New Zealand, continental Europe, and in particular, pet specialist & eComm retailers within the U.S. and Canada.

David Sprinkle
Research Director, Packaged Facts & MarketResearch.com Publishing

David Sprinkle is the research director for Packaged Facts, which publishes syndicated research on U.S. consumer markets, including industry-leading reports on the pet industry. He manages Packaged Facts’ consumer survey and webinar programs, contributes a monthly consumer insights column to Petfood Industry, and provides articles or interviews to pet industry media such as PETS International, PFI (Pet Food Institute) Monitor, and SupplySide Animal Nutrition Insights.

Mark Stephenson, DVM
Chief Veterinary Officer - LifeLearn Animal Health

Mark Stephenson is a 1987 graduate of the Ontario Veterinary College, University of Guelph. Dr. Stephenson owned and operated Don Valley Veterinary Hospital in Toronto for 7 years prior to joining LifeLearn as a start up in 1994. At LifeLearn, Mark played a significant role in development of LifeLearn’s groundbreaking early e-learning products, and eventually became President from 2001 to 2013. In 2014, Mark took on the role of Chief Corporate Development Officer, which led to partnerships with IBM Watson to create Sofie – the first cognitive computing (AI) veterinary medical knowledge application – and Voyce, an early pioneer in wearable pet health monitoring technology. Dr. Stephenson is now Chief Veterinary Officer of LifeLearn and is also currently acting Managing Director of VetFolio, a world class continuing education platform, and joint venture between LifeLearn and NAVC.

Georgia Wraight
Senior Vice President & President, Covetrus Global Prescription Management

Georgia Wraight is president of global prescription management at Covetrus, an animal-health technology and services company supporting the companion, equine, and large-animal veterinary markets. Prior to the creation of Covetrus, Georgia served as president and COO of Vets First Choice.? Georgia has more than 20 years’ experience in finance and operations at multi-national companies.?During her tenure as COO for The Rockport Group, she developed the operational strategy for global expansion and led the global “carve out” from Adidas. Her expertise lies in helping companies expand their operations into cross-border markets. Georgia is from England. Prior to moving to the US, she worked for Ernst & Young, Walt Disney and the BBC.

10:00 AM

REGISTRATION OPEN

10:00 AM - 12:30 PMWashington Park Place Foyer
12:30 PM

Welcome & Opening Remarks

12:30 PM - 12:40 PMWashington Park Place 2 & 3
12:40 PM

Innovation and Investments Trends in Petcare

12:40 PM - 01:15 PMWashington Park Place 2 & 3
01:15 PM

Realigning the Veterinary Industry: Millennials in the E-Commerce Era

01:15 PM - 01:50 PMWashington Park Place 2 & 3
01:50 PM

Retail Reset – The Tumultuous Impact of the Shifting Retail Landscape and Technology Across the Spectrum of Shopper Behavior, Patterns & Expectations

01:50 PM - 02:25 PMWashington Park Place 2 & 3
02:25 PM

Leveraging Technology to Strengthen Relationships

02:25 PM - 03:00 PMWashington Park Place Ballroom
03:00 PM

BREAK

03:00 PM - 03:30 PMWashington Park Place Foyer
03:30 PM

Telehealth - Connection, Engagement & Trust - On Demand

03:30 PM - 04:10 PMWashington Park Place 2 & 3
04:10 PM

Reimagining Veterinary Care

04:10 PM - 05:00 PMWashington Park Place 2 & 3
05:00 PM

Networking Reception Sponsored by Chewy

05:00 PM - 07:00 PMWashington Park Place 1
07:00 AM

BREAKFAST

07:00 AM - 08:00 AMWashington Park Place Foyer
08:00 AM

How AI Drives Client Loyalty, Compliance and Spending in Animal Health

08:00 AM - 08:20 AMWashington Park Place 2 & 3
08:20 AM

Petsitting as an AI Service

08:20 AM - 08:40 AMWashington Park Place 2 & 3
08:40 AM

Use of AI in Veterinary Practice for Better Medical Efficiency & Patient Care

08:40 AM - 09:00 AMWashington Park Place 2 & 3
09:00 AM

AI Panel Q&A (moderated)

09:00 AM - 09:20 AMWashington Park Place 2 & 3
09:20 AM

Veterinary Ethics in the Digital Age - How Do We Align?

09:20 AM - 10:00 AMWashington Park Place 2 & 3
10:00 AM

BREAK

10:00 AM - 10:30 AMWashington Park Place Foyer
10:30 AM

Chewy: Overview, Focus, Keys to Building Online Relationships

10:30 AM - 11:15 AMWashington Park Place 2 & 3
11:15 AM

Changing Dynamics in Pet Retail

11:15 AM - 11:50 AMWashington Park Place 2 & 3
11:50 AM

Closing Remarks

11:50 AM - 12:00 PMWashington Park Place 2 & 3
10:00 AM

REGISTRATION OPEN

10:00 AM - 12:30 PMWashington Park Place Foyer
12:30 PM

Welcome & Opening Remarks

12:30 PM - 12:40 PMWashington Park Place 2 & 3
12:40 PM

Innovation and Investments Trends in Petcare

12:40 PM - 01:15 PMWashington Park Place 2 & 3
01:15 PM

Realigning the Veterinary Industry: Millennials in the E-Commerce Era

01:15 PM - 01:50 PMWashington Park Place 2 & 3
01:50 PM

Retail Reset – The Tumultuous Impact of the Shifting Retail Landscape and Technology Across the Spectrum of Shopper Behavior, Patterns & Expectations

01:50 PM - 02:25 PMWashington Park Place 2 & 3
02:25 PM

Leveraging Technology to Strengthen Relationships

02:25 PM - 03:00 PMWashington Park Place Ballroom
03:00 PM

BREAK

03:00 PM - 03:30 PMWashington Park Place Foyer
03:30 PM

Telehealth - Connection, Engagement & Trust - On Demand

03:30 PM - 04:10 PMWashington Park Place 2 & 3
04:10 PM

Reimagining Veterinary Care

04:10 PM - 05:00 PMWashington Park Place 2 & 3
05:00 PM

Networking Reception Sponsored by Chewy

05:00 PM - 07:00 PMWashington Park Place 1
07:00 AM

BREAKFAST

07:00 AM - 08:00 AMWashington Park Place Foyer
08:00 AM

How AI Drives Client Loyalty, Compliance and Spending in Animal Health

08:00 AM - 08:20 AMWashington Park Place 2 & 3
08:20 AM

Petsitting as an AI Service

08:20 AM - 08:40 AMWashington Park Place 2 & 3
08:40 AM

Use of AI in Veterinary Practice for Better Medical Efficiency & Patient Care

08:40 AM - 09:00 AMWashington Park Place 2 & 3
09:00 AM

AI Panel Q&A (moderated)

09:00 AM - 09:20 AMWashington Park Place 2 & 3
09:20 AM

Veterinary Ethics in the Digital Age - How Do We Align?

09:20 AM - 10:00 AMWashington Park Place 2 & 3
10:00 AM

BREAK

10:00 AM - 10:30 AMWashington Park Place Foyer
10:30 AM

Chewy: Overview, Focus, Keys to Building Online Relationships

10:30 AM - 11:15 AMWashington Park Place 2 & 3
11:15 AM

Changing Dynamics in Pet Retail

11:15 AM - 11:50 AMWashington Park Place 2 & 3
11:50 AM

Closing Remarks

11:50 AM - 12:00 PMWashington Park Place 2 & 3

Photo Gallery