Service Design for Organsiations - Montreal, Quebec

Wednesday, 10 October 2018 9:00 AM - Friday, 12 October 2018 5:00 PM EST

1250 Rue Guy, Montreal, Quebec, h2n1v9, Canada

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Wednesday, 10 October 2018 9:00 AM - Friday, 12 October 2018 5:00 PM EST

District 3 Innovation Centre, 1250 Rue Guy, Montreal, Quebec, h2n1v9, Canada.

In partnership with District 3 Innovation Centre, Concordia University
http://servicedesign.work/
 
Service Design x ORG is a hands-on three-day workshop designed to introduce principles, processes and forms of intervention to do Service Design within organizations.
 
Service Design is able to measurably improve the value of organizations and their services, helping to generate memorable customer and service experiences. Introducing design into work environment implies changes that will present constraints and obstacles.
 
This course draws on industry and academic experience with private clients and public institutions teaching a practical and scalable framework and mindset that allow to designing better services & organizations. The basic methods of Service Design will be introduced, rather than in isolation, as an adaptable and scalable allowing to shape work methods and contextualize them into your physical and digital spaces.
 
Service Design is able to measurably improve the value of organizations and their services, helping to generate memorable customer and service experiences. Introducing design into work environment implies changes that will present constraints and obstacles.
 
The program of the course is designed for young and seasoned professionals, keen to learn how practically introduce Service Design practices in their workflows and to their teams or department.
 
What you will learn and experience:
 
// The service design process and mindset through the lens of an integrated framework, that goes from principles to practices, that you can apply within your organization
 
// The principles of user research, opportunity identification & generation & service prototyping
 
// How to organize and structure and scale a Service Design project, including creating and facilitating teams to perform at their best
 
// To manage and design your workspace and processes to enable collaboration and teamwork

Antonio Iadarola

www.studio-we.com

Facilitators The course is led by Antonio Starnino and Antonio Iadarola, co-founders of Studio Wé and leaders of the Service Design short course program at Central Saint Martins in London. It has also been offered to ministries of the Ontario Government and a number of startups in Europe. The course will also feature guest speakers from the industry that will share best practices, latest trends and focuses on cutting edge subjects.

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